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Trying to link a Virgin Media account, but email associated to that is inactive

RichieC
Level 1: Joiner
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on ‎29-07-2025 10:56

on ‎29-07-2025 10:56

Hi there - I am trying to link my Virgin Media account to my VMO2, but the email address associated to VM is old (20 years) and inactive. The link accounts process relies on that email being active and so I am completely stuck.
Any suggestions?
Thanks, 

Richard C

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MI5
Level 94: Supreme
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on ‎29-07-2025 10:57

on ‎29-07-2025 10:57

@RichieC 

Try sending a message to @Dave-O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Dave-O2
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on ‎29-07-2025 11:48

on ‎29-07-2025 11:48

Thanks @MI5 

 

@RichieC Can you please drop me some more details including your mobile number & email address?

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