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on 13-03-2018 16:40
hi my old payg sim has been made inactive, i keep this phone as spare for camping how do i go about getting it reactivated or getting back the credit that i have on it
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13-03-2018 16:46 - edited 13-03-2018 16:48
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13-03-2018 16:46 - edited 13-03-2018 16:48
Hi @Saduser you need to call or chat to customer service and hope it hasn’t been too long http://www.o2.co.uk/contactus
Credit is usually applied 24 hours after successfully réactivation.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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13-03-2018 16:46 - edited 13-03-2018 16:48
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13-03-2018 16:46 - edited 13-03-2018 16:48
Hi @Saduser you need to call or chat to customer service and hope it hasn’t been too long http://www.o2.co.uk/contactus
Credit is usually applied 24 hours after successfully réactivation.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 13-03-2018 17:19
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on 13-03-2018 17:19
@Saduser Depending on how long it's been since you last used it will determine if the number can be reactivated. Normally you have to make a chargeable call or text every 6 months and top up every 999 days. If it hasn't been used for a long time the number might have been reassigned. Only way to find out is to speak to customer service.
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on 19-03-2018 12:44