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Level 1: Joiner
Posts: 3
Registered: ‎08-10-2018

how to obtain a new phone number for a second phone

Unable to register a second phone to my existing O2 acct. without a new phone number. Without the new number I cannot topup or make / receive calls on the new phone.

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Registered: ‎13-08-2008

Re: how to obtain a new phone number for a second phone

 1 phone one number etc 

perhaps if you explain more we can help as we are all customers 

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Registered: ‎04-04-2012

Re: how to obtain a new phone number for a second phone

Your phone number is printed on the sim packaging or send a free text with the word NUMBER to 2020
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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Registered: ‎04-01-2009

Re: how to obtain a new phone number for a second phone

If you are trying to register the phone using the original sim then it can't be done, as explained. Just the one phone with that number. You can order a free sim off the website and register without topping up.

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Registered: ‎18-04-2018

Re: how to obtain a new phone number for a second phone

Hi @PeterStone2, and welcome to the forum Wave Did the advice the other members shared above help you sort this out, or do you need any further help?

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Level 1: Joiner
Posts: 3
Registered: ‎08-10-2018

Re: how to obtain a new phone number for a second phone

Sorry but unable to send a SMS message from my phone with a new Sim card. It just saves it as a draft. So I am still unable to find the new number for this second phone.

Level 1: Joiner
Posts: 3
Registered: ‎08-10-2018

Re: how to obtain a new phone number for a second phone

Further assistance required please. All recommended solutions have not worked. Maybe I should start again with a new sim card from O2?
Posts: 88,093
Topics: 532
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Registered: ‎04-04-2012

Re: how to obtain a new phone number for a second phone

Is your phone showing O2-UK at the top of the screen?
If not, it may need activating.
You can use live chat to do this http://www.o2.co.uk/contactus
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Posts: 70,180
Topics: 547
Solutions: 3,426
Registered: ‎04-01-2009

Re: how to obtain a new phone number for a second phone

Is this a new payandgo simcard? You can't send a text without topping up to activate it. Call the topup line and it should read your number back to you if you go through the process of topping up without actually confirming the top up.