Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! Keep the number

Hi, I moved out from Uk temporarily and want to keep the current O2 number with me. I took a new sim with top up for 10£ and now the new sim is active but my old is also active. As mentioned by O2 once the new sim is active old one will become inacti...

Resolved! Unlocking iPhone on pay as you go

Hiya, I bought an iphone on O2 pay as you go and as per the current rules, I can't unlock it to use with other carrier sims for another 12 mths.If I take up a new pay monthly sim contract with O2 can I get it unlocked earlier . Please advise.

switch on caller ID text command

Hi I have a remote tracker that needs caller ID switched on. Can I send a text command to switch this on. If not how would I do this with the sim in an old phone (tracker has a large sim card) Thanks

Resolved! Auto top-up

I have tried the chat line many times, I have spent over half an hour with an in-store guru and yet I still cannot get what, to me, seems to be a simple request, so perhaps someone out there can assist. I cannot auto top-up my phone because, no matte...

Resolved! Going abroad

I am leaving on Sunday to Germany and expecting a text from germany when I am in germany.Can I receive it on my phone as it is used in the UK? Do I have to by any extras?

Resolved! Order in Dispatch process for 5 days payment taken?

I am experiencing some problems and wondered if anyone was experiencing the same issues, I purchased a Pay as you go phone from O2 online last Thursday evening, was taken to a web page that said what happens next, and it stated my phone will be deliv...

Lost pay and go SIM

Hi,I’ve recently moved abroad and have misplaced my PAYG SIM. Haven’t used the phone since being in the U.K. in December and cs won’t send me a new one until I provide them with the balance or the ssn which I do not have. Can anybody help? Thanks

VAT invoice

I'm on Bundles. How can I get a VAT invoice for my yearly spend?

Resolved! provisioning

How long does it take for my tariff to be provisioned post top up. I did it 30 min ago and it is still not active.

Resolved! Data rollover

Im thinking of changing from the £15 big bundle tariff i am on to a different tarrif that allows the data that i dont use rollover but what ive read isnt so clear as to what amount rollaover and for how long , any help qould be much apreciated

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