31-07-2020 07:32 - edited 31-07-2020 07:33
Hello there .. @Taylor86l and @paddddddd
All calls to customer services have been very difficult since the covid-19 pandemic lack of staff /social distancing etc. same as everywhere else and chat closed down. Chat should be back though and the community forum may be able to help unless account queries even then the community can refer a member now through forum. Pleased to meet you here help if possible and welcome to the o2 community forum. Good luck and best wishes.
on 31-07-2020 07:56
on 31-07-2020 10:12
Advice from an O2 Guru to get through:
If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
on 03-01-2021 22:34
YES!!!!! Excatly!!!! This is what I wrote them: I find it insane that your company does not offer a simple direct phone number to customer support staff to help with purchases and account info. You are a phone company with zero phone support. This is crazy. Take some of the millions of pounds your CEO makes and hire MORE PEOPLE AND START A HELP LINE. I wanted to purchase two phones and set up two new accounts and I've been trying for over two weeks to simply speak to an actual human person. Because of the pandemic many folks are not able to leave home (high risk) and can't go into a shop/store. Please explain why you don't make this process easier. Why don't you seriously hire more staff so that people can get help. Hire enough folks that you can have a help line where there is zero hold time and people actually walk away feeling less stressed and happy to be a part of the "O2 family". I'm at my end of understanding how you can be such a large phone company and not provide, clearly, boldly, easy to find a phone number. Very, very, very frustrated.