Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! Is Classic Pay & Go SIM on iPhone 6 okay to use on new iPhone 12 mini

I have just bought an iPhone 12 mini on a phone only deal as I want to continue to use my Classic Pay & Go SIM and keep my number. Do I just put the old SIM in the new phone and get going? Thank you.

Resolved! My tariff cannot be changed

My tariff cannot be changed

Resolved! Porting Number

Hi there,Currently porting my number over from giffgaff and my old sim has no service and o2 now has service and think has my number now judging from text messages I’m getting. On the o2 app it still has the original number - if I were to top up woul...

Resolved! Topping up - PAYG

Hello everyone!Please, does anyone know the answers to the two questions below?1- How often do I have to top up my O2 Pay-As-You-Go in order to keep my number?2- Is there a minimum amount I have to top up my O2 Pay-As-You-Go in order to keep my numbe...

Resolved! Auto Top Up.

I have four devices linked to my O2 account. If I try to set up auto top up the page always defaults to the same phone number, not the one I want to set up auto top up for, and as far as I can see there is no way of changing this. There seems to be n...

O2 mobile phone SIMs in dongles

If I put an 02 Data Big Bundle SIM at 7GB per month for a mobile phone in an 02 mobile broadband dongle would I get 7GB per month on my laptop, like as if it were for mobile broadband? Would it work?Would I be able to activate the SIM card in the don...

Resolved! Bolt Ons?

My data ran out today and I still have one week before I can top-up my PAYG tariff, if I buy a bolt on will it affect my PAYG Tariff or can I have them both. & can I just cancel it in one week when my tariff is back up again? Totally new to Bolt Ons ...

Resolved! Number Expiry

Will a PAYG number on a Big Bundle expire if the Big Bundle is not renewed but there continues to be minor chargeable activity on that number?

Resolved! SIM card payg

I want to get sim for spare phone low usagei want to say pay£10 to top up and keep that till I need to top up againi expect to have to make a call within 4/6 months but do not want to have to top up to keep sim activedo you do a sim for that? My main...

Unable to order PAYG SIM

Attempting to order a PAYG SIM always results in the following error:'Something went wrong, your order has not been submitted. Please try again later'

O2

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