Pay As You Go
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Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

Martin-O2 by Community Manager
  • 45 replies
  • 2 kudos

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Marjo by Former Staff
  • 18 replies
  • 2 kudos

Permanent SIM addresses

How do I get rid of the nine O2 addresses on my new SIM? The phone is for an elderly relative and the only entries I want in the phonebook are mine.

geoffkc by Level 1: Joiner
  • 5 replies
  • 0 kudos

Resolved! £5 credit

I have registered Sim on O2 using the link "Get £5 free credit. When you register for My O2, on Pay As You Go". Job done,....but no credit on my phone.I have tried calling 4445 customer services to be just given top-up options or to call 4445 for hel...

WendyP by Level 1: Joiner
  • 5 replies
  • 0 kudos


i am unable to complete topping up of my phone. I get so far then i see this message--''waiting for an available agent'' What on earth is going on. I have never before encountered this waiting for an agent!!!!

AMARACHI by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Europe Zone Data and Data Roaming

Hi there.I’m traveling to Paris and Amsterdam and I bought a bolt on that says it covers the UK and Europe Zones.I have an iPhone and my data only works if I put roaming on. Am I going to have an exorbitant bill when I get home or am I meant to have ...

Adi by Level 1: Joiner
  • 5 replies
  • 0 kudos

online shop purchase

hi i'm trying to bu a "like new " phone off the website but once i add to my basket it refreshes and i get the loading circle but never updates i've been trying since friday . it say it's in stock and i have tried 4 diffrent phones to buy via three d...

Resolved! Can’t top up new SIM card

Just got an o2 sim for my dad to contact us in an emergency and although we can call him the system does not allow us to top up online. Registered, validated and even used a different credit card!!! Please tell me I don’t have to go into a shop to ha...

GeorgeB by Level 1: Joiner
  • 2 replies
  • 0 kudos

Sim card barred

My O2 sim is barred and i tried to look for a solution and what i saw was to contact the the agent and there is no agent, i tried calling their customer line and always busy, i tried tweeting my problem on twitter and there is no response, so tell me...

Unbarred by Level 1: Joiner
  • 12 replies
  • 0 kudos

Resolved! compensation for loss of service

During the recent problems with service that O2 experienced I lost money being offline, is there someway of claiming loss of earnings?

Resolved! My Phone is barred

I just got a new phone and gave my s6 to a friend. I tried to unlatch it from 02 but they said it was Barred before I unlatch it. What do i do.

From Sony Xperia to Nokia Android

Hi - can anyone help please. I currently have a Sony Xperia android phone which is on its way out so i wanted to change. I have purchased a Nokia 1 on Android which i haven't set up yet. I want to keep my same number and if possible all my data (if t...

Bracken44 by Level 1: Joiner
  • 1 replies
  • 0 kudos