Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Pay as you go SIM Extra data Bundle

Just got a new Pay as you go SIM. Paid £10 in shop for the 20GB data Bundle. Was told to text 2424 with the message More to activate the offer but the problem is I have no credit left to activate it because this number charges the sender, and the £10...

Resolved! Inactivity criteria for sim disconnection

Could I just summarise what is required to stop a SIM being disconnected, as I've seen a few different versions over the years. 1. My understanding from the current terms and conditions is that a chargeable event needs to occur every 6 months. This m...

Payment

I currently have the £20 rolling plan with yous on pay as you go. The moneys came out my bank on the 15th of January 2024 and it’s still showing I don’t have any calls or minutes and is taking money off the credit I have in my phone already

Miss

A payment was automatically taken from my account 11.01.24 and has been taken from my bank but not on my O2 account, I have now made to payment again to allow me to use my phone. Can this please be looked into. Thanks Melissa

Trouble with tariff

I had brought the £15 tariff today and it still hasn’t gone on my phone I don’t have data

Data usage

I had around 15-18GB yesterday morning and within a day in Prague, there is nothing left. I have also been mainly on wifi as I haven’t been out that much. This hasn’t happened before when I was aboard and I’ve noticed that my data runs out quicker si...

Address change

My address details are incorrect due to a mistake with my postcode when I registered.

Moving Number to Pay Monthly

Hi,I’ve been on and off the phone to customer services for 2 days with no help. Im on a PAYG sim and moving to a pay monthly sim. I have the new sim, its activated and works fine, but so does my PAYG sim even though ive requested to have the number m...

Resolved! Change address

I want to change address

Sim Blocked

Hi, some time ago I lost my phone and it will be returned to me later, but I called O2 to ask for a sim card replacement. They probably blocked my card, and now I don't know how to unlock it. I'm in Romania now, and I can't call customer service. And...

O2

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