Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Spending limit

Hello, Is there a way for me to turn off the daily spending limit as it only gives me around 10 minutes of using my data before it turns it off and I have a long trip in a few days and need my data the whole day incase of an emergency, problem etc.

Resolved! High cost abroad even though I did not use a phone

I recently visited Japan. Before leaving UK, I topped up my Pay As You Go (International call)(xxxxxxxxxxx) to the tune of almost £100. While in Japan, this fund was exhausted without me using the phone at all although texts from the UK were still ar...

Resolved! Change tariff

My data allocation on the £10 bundle is exhausted, I would like to upgrade or get additional data

Resolved! MobileBroadban Pay&Go SIM

i have paid for data on P&G sim but the data on it has not updated. money has gone out of account for it.just wondering how long it takes for the data to be available

Resolved! Rolling plan - non stop text messages from O2

I have ported across from Vodafone to O2 due to free roaming and have set up a £10 rolling plan with my debit card.I am continuously (multiple times every day) receiving un wanted text messages from O2 regarding the following; 1. Pay as you go Balanc...

Resolved! Bolt ons

Hello! Around December I added some bolt ons and now every time i try to cancel them it says “the service is unavailable at the moment , try later”. Can you guys help me and cancel the “The ultimate bolt on” ? Greetings ,Tanya

Phone Number

I am currently trying to top up my account which is Pay As You Go but it is saying I am unavailable. Earlier today I could access My O2 app but now if I try I have to log in again and it is sending a text to my old phone number. So I need it changed....

Resolved! Roaming is in Japan

Hi. Does anyone know how much extra it costs to get data roaming in Japan and how to get it? Thanks

Resolved! O2 app

I have two ‘pay as you go’ accounts with o2. For several years both numbers display on the app and I can toggle between them to check credit and top up. Today only one number is showing!I updated the app, turned my phone on and off twice, checked bot...

Resolved! Top up not working

I recently ordered a sim from O2 and trying to top it up it won't work keeps telling me to top not working to contact my bank, I have used different cards to top up all of them with enough money in the accounts keeps saying this. whats wrong with the...

O2

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