O2 cannot migrate my number

[CBA65]

Hi Everyone,  We recently closed a company account of 23 years and opened a private account with O2.  The temporary numbers were received and we asked for the 3 numbers on the company account to be migrated over for ease of use and to be used for any ongoing issues with the company.

O2 migrated 2 of the numbers but did not migrate the 3rd number.  Despite 20 hours on the phone with O2 customer services and promises that the final number would be migrated (twice) we cannot get them to do this.  

This is a simple issue - 2 numbers were done and the 3rd not - all on the same account.  

Can anyone else help me get this sorted out ?  OTher than go to the head office in Slough, i cannot reach O2 to do this.  Time to move on I guess.

[MI5]

@CBA65 

This is a customer to customer community, not O2, so we cannot access your account, sorry.

You need to contact O2.

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (X) (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202 (contract) 4445 or 0344 8090222 (PAYG)

Guide: How to find help & contact O2 

Guide: Migration & porting into O2 

[madasaf1sh]

@CBA65 

The only thing we can advise you on this customer to customer community is to persevere with o2 customer services...  best way is probably via social media just send them a message on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Going to Slough will not get anything sorted for you, apart from being escorted off the premises, as there are very few customer facing staff based there.