Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! Change tariff today

My data has run out so I want to change to a different tariff plan today so I updated my tariff but it doesn't start to the fifth of August but now I have no data

Resolved! 50GB offer to topy 10£ bundle

Hi, I received an SMS informing me that of I top up 10£ before 17th July and get my 10£ big bundle I will receive "whopping 50GB data" although I looked online with o2 community blogs and many people are asking that they topped up but they haven't re...

O2 UK texts

over the past month, I keep getting texts from O2 UK as though someone is trying sign in into my but can’t because they need the one time code you get in the text message. I have changed my password, but still getting the texts as they’re still tryin...

Pay as you can’t keep number

I was a pay monthly o2 customer and then switched to pay as you go.I phoned them to keep my old number and someone their end deactivated my old sim before the number transfer had completed. I have phoned them 5 times now, spoken to countless staff, a...

Resolved! Not allowing Login

It says that I have to wait 48 hours and that I don't have a product with My 02. However, I have had this sim for a month and it allows me to top up still.

Resolved! Sim card inactive, unable to contact CS

Hi, I'm having a bit of a hard time solving my issue, and its one I think the forum won't be able to help much but I'm putting it here as customer service is seemingly elusive and I'm kind of hoping someone from CS is in the forum and sees this to be...

Resolved! Balance Notification

Hi. Getting a balance notification every time I send a text, how do I turn this off.Thanks.

Resolved! Receiving SMS when abroad such as varification codes from banks?

I am on O2 Classic Pay & GoVerification codes from banks are sent to my number.Will I be able to receive verification codes when I am abroad?If so will there be a charge?Thanks!

Resolved! double data

on my pay as you go sim, i says double data on us for up to 3 months. I’ve only received 20gb not the 40gb as promised. help? Calling the helpline does nothing i was on hold for an hour and a half yesterday.

Resolved! Do Bolt Ons automatically renew?

I hope it is OK to post this here, and not in my last thread, as I thought it may get lost there. I have added a £5 Data bolt on to my pay as you go, the money was taken from my top up balance. When the bolt on runs out, does it top up automatically,...

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