Pay As You Go
Get help and support from other community members with Pay As You Go.
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Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

Martin-O2 by Community Manager
  • 36 replies
  • 2 kudos

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Marjo by Former Staff
  • 15 replies
  • 2 kudos

Resolved! Tariff

Hello please how can I change my tariff and start the new tariff the same day I bought it

one plus 5T

Hi I have got a One Plus 5T, since I have updated to Oxygen OS10.0.1, I am beging charged for data every day with odd amounts, even when all my setting for Apps on phone are on wi-fi only, I only use my phone on Whatsapps, Google, You-tube, and email...

Pillbox8 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Not getting the tripple data

Hi There,The SIM card I purchased last month said 18GB instead of 6GB, each month I top up I only get 6GB and not 8GB

Maxemus by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! no confirmation

just purchased a phone. paypal pending but no confirmation email & arrived at a page saying something went wrong. no sign of my order anywhere except paypal.

Resolved! Online casino

Can anyone tell me why I now can't deposit online. I've got credit but all it's saying is I've met my daily allowance. This is now a week ago.

Th0MA5 by Level 1: Joiner
  • 3 replies
  • 0 kudos

Samsung Galaxy J330 Unlatching Code Not Working

Hi All, The unlatching code I've been sent for my Samsung Galaxy J330 doesn't seem to be working. The email from O2 said the phone will be locked if the code is entered incorrectly 3 times and as I've already entered it twice, I'm relucatant to try i...

matt101 by Level 1: Joiner
  • 4 replies
  • 0 kudos

How do I change the device details on my O2 account?

I bought my wife a new iPhone and swapped the O2 SIM over from her old iPhone and transferred the settings across using the Apple smart set up. Everything works fine. I did not purchase the new phone from O2 as I could get it £70 cheaper elsewhere. H...

Resolved! Activate my sim

Texting to activate was down due to 'Technical Problems'. Was asked to phone 202 but the automated service would not recognise me, please help.

Vanguard by Level 1: Joiner
  • 6 replies
  • 0 kudos

Resolved! Old PAYG sim card in new phone

Hi Hopefully someone can help me out here. I'm not an O2 customer but my elderly Mum is. She has a very old PAYG phone & sim. When I say very old I think at least 10 years old, maybe more. The phone is an old flip phone and whilst it works perfectly ...

FritzCT by Level 1: Joiner
  • 3 replies
  • 0 kudos