Rewards voucher

[Sue292]

I have not received my voucher

[madasaf1sh]

@Sue292 

Check your spam folders, and if still not there then you will need to speak to o2 Guide: How to find help & contact O2 

[Sue292]

It's been a nightmare, was on the phone for over an hour with no help at all, I have now gone to complaints.

Thank you for answering 

[Oxonian]

@Sue292 

Lodging a formal complaint was possibly not the optimum way forward. We understand that it is currently taking O2 up to eight weeks to investigate and respond to complaints, and during that period, you might struggle to find other O2 teams that are willing and able to engage with you. 

You need to contact O2. Unfortunately, this is a customer to customer community so we cannot access your account or offer other direct help. In the circumstances, I suggest that you message O2 on social media :-

Facebook : https://o2uk.co/O2CFB

X (previously known as Twitter) : https://o2uk.co/O2CTW

Instagram : https://o2uk.co/O2CIG

The social media team are based in the UK and have a good reputation for solving problems. 👍