Pay As You Go
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Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

Martin-O2 by Former Staff
  • 51844 Views
  • 79 replies
  • 2 kudos

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Marjo by Former Staff
  • 26268 Views
  • 19 replies
  • 2 kudos

Resolved! Hi New Payg

HiI have just taken out new rolling contract And have ported my number to O2.My O2 app is asking for the temporary number to log in.Any advice would be appreciated Regards

Resolved! Cancelling Disney Extra

I am getting the error when i try to cancel my o2 extra saying i can only edit this extra once in each billing period. I change my disney extra from premium to standard in last months billing period, however i am now in a new billing period and the s...

Resolved! tariff

I have £10 in my account, I want to take the £10 monthly rate, why does it make me pay again with the card if I already have the money in my account, could I use the balance of the £10 I currently have in my account?

Natalia73 by Level 1: Joiner
  • 410 Views
  • 2 replies
  • 0 kudos

Resolved! O2 Roaming abroad (PAYG)

I'm going to Portugal tomorrow and I just paid for a 25GB PAYG sim. Do I need to turn roaming on in settings (Samsung) since I can't access the app for now? Or can I just use my data without having to do that?

Ready22 by Level 1: Joiner
  • 306 Views
  • 1 replies
  • 0 kudos

need an esim

I don't want a physical SIM, but I come to the UK for 6 months every 6 months and would like to get a rolling 30 days 6 months e-sim, I am surprised I cannot obtain on the main website.

Resolved! Tarrif

I’m trying to buy my £20 rolling plan tarrif with my £20 balance but it’s not letting me it’s telling me to enter card details even though I have enough in my balance to pay it

Cris18 by Level 1: Joiner
  • 325 Views
  • 1 replies
  • 0 kudos

Topup history?

So my wife tried to top up my phone via her PayPal, sent £30 which never came through to my o2 account, she is in the process of disputing that with PayPal but I wondered if I can get a copy of my top-up history (pay as you go) for just the last coup...

LeeGath by Level 1: Joiner
  • 354 Views
  • 1 replies
  • 0 kudos

Resolved! pay as you go my calls breaking up

I don`t use my mobile for the internet it is just for calls.People tell me i am breaking up phoning from my house ML2 0JEThis is no good if i have an urgent or emergency call to make.It is showing there is no problems with 02 network in my area.But t...

Jamesb by Level 1: Joiner
  • 598 Views
  • 4 replies
  • 0 kudos

Resolved! Sim card

I have pay as you go my phones not working so I have got a new one iPhone 15 I need to get a sim card

Merv2 by Level 1: Joiner
  • 386 Views
  • 2 replies
  • 0 kudos

Resolved! De Actived account?

How can I see if my PAYG account has been de-activated? I have no signal on my phone which I use infrequently (it's a back-up).

Haqtov by Level 1: Joiner
  • 325 Views
  • 1 replies
  • 0 kudos