Pay As You Go
Get help and support from other community members with Pay As You Go.
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Forum Posts

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

Martin-O2 by Former Staff
  • 52756 Views
  • 79 replies
  • 2 kudos

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Marjo by Former Staff
  • 26652 Views
  • 19 replies
  • 2 kudos

Resolved! Help with changing new phone

Hello there. I had arranged an upgrade for my daughter. Her upgrade has been delivered to her today and she has made a mistake on which phone she wanted. Is there anything that can be done?

Alex1983 by Level 1: Joiner
  • 242 Views
  • 1 replies
  • 0 kudos

Phone number cut off

Contacted you guys yesterday regarding changing my number [Removed] from pay as you go to contract as I’d sorted the contract with you guys 3 weeks ago but instead of changing it over they added the contract to a brand new number, thought I’d sorted ...

Closed account

I got a pac code and switched over to a new provider. I've had another bill but am unable to view it. How can I check what it's for and that my account has definitely been closed?

Missyc by Level 1: Joiner
  • 281 Views
  • 1 replies
  • 0 kudos

Tariff and balance error.

I changed my tariff from - the £10 data big bundle to - the £5 big bundle, Then topped up £10 via voucher and instantly my balance was £0 and my tariff reverted back to the £10 data big bundle. I have a text confirming the tariff change and then anot...