Pay As You Go
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Forum Posts

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

Martin-O2 by Former Staff
  • 51190 Views
  • 79 replies
  • 2 kudos

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Marjo by Former Staff
  • 25796 Views
  • 19 replies
  • 2 kudos

Resolved! Esim

I would like to change my sim to an esim but I would like to keep the same number. Is that possible? Thank you

Resolved! Not receiving Amazon verification code by SMS text

I am not able to receive any Amazon verification codes by SMS text to my O2 & android phone. I can send/receive texts to this not number form my other phones - but not Amazon - strange

JRDS by Level 1: Joiner
  • 2322 Views
  • 8 replies
  • 0 kudos

Resolved! Mobile STUCK on You have voicemail, once you start it, never stops - keeps stealing credits!

HelloMy 'hardly used' Mobile is on a PYG (old style, you know the democratic one, Telefonica decided to take us off from, so they can charge us at least £. 5/m when one does not use it much.It is an extra phone for a particular use, so we do not need...

Falsely Advertised free £5 Credit

O2: Want more data every month? Change up to the £15 Data Big Bundle and your data allowance will be supersized to 25GB. Plus you'll get unlimited minutes and texts. All to use over 30 days.Start your bigger bundle on 28/05/2024, and we'll also give ...

Resolved! New tariff

Hi, I changed my tariff on Friday and paid the £15 but the new tariff has not been applied and it says it’s an invalid action when I try to do it… I’m away from home so need the data.

Clur by Level 1: Joiner
  • 291 Views
  • 1 replies
  • 0 kudos

Resolved! catlover9265**Personal info**

Hi I want a SIM swap it is still o2.also my roll over data will go automatically to my new SIM number won't it?.lm worried it won't.thank you.jane

Changing tariff

Hi trying to change my tariff to a rolling plan but my card won’t work - this card isn’t faulty as it works with all my other online transactions

Barney123 by Level 1: Joiner
  • 282 Views
  • 1 replies
  • 0 kudos

Resolved! £10

I have put £10 on my balance/phone credit and want the £10 bundle I’m wondering how I switch that over?

may19 by Level 1: Joiner
  • 338 Views
  • 1 replies
  • 0 kudos

Resolved! lost sim

I have lost my sim card and unable to log in to my account as cannot receive a verification code. How do i request a replacement sim?

Hadden by Level 1: Joiner
  • 539 Views
  • 1 replies
  • 0 kudos

Resolved! Cancel payg

I phoned 22 may 2024 to cancel my payg to go with another provider. I was told it would be cancelled. But I've just received a email saying if I do nothing now my payg with carry on from 6 June. I have already changed providers so it needs cancelling...