Pay As You Go
Get help and support from other community members with Pay As You Go.
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Forum Posts

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

Martin-O2 by Former Staff
  • 50022 Views
  • 79 replies
  • 2 kudos

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Marjo by Former Staff
  • 25094 Views
  • 19 replies
  • 2 kudos

Resolved! Top up wasted

I wanted to recharge my tarrif for which I added 15£ to my o2 balance not only it didn’t start the tarrif automatically as it does always but it also used 2£ worth of data with notification. And when I opened the app again to start a new tarrif plan ...

Ranbeer by Level 1: Joiner
  • 630 Views
  • 3 replies
  • 0 kudos

Payg tariff change

Tried to change from rolling plan to big bundle tariff but keeps saying error. Tried about 3 or 4 seperate occasions

Jo_52 by Level 1: Joiner
  • 311 Views
  • 1 replies
  • 0 kudos

On hold to O2 for 4 hours?!?!?!?

I’ve been waiting to get through to someone on the phone for 3 hours and 52 minutes… last week I was on hold for 2 hours 5 minutes. Yesterday I was on hold for 1 hour 50 minutes. I cannot get through to anyone?! I’ve tried calling at 8am, mid day and...

Jpgjosh by Level 1: Joiner
  • 923 Views
  • 6 replies
  • 0 kudos

Resolved! top up

hello i have topped up my balance to pay my monthly tariff but it is only saying i can use mu card when i have 10£ in my balance can you help please

Loganb123 by Level 1: Joiner
  • 386 Views
  • 1 replies
  • 0 kudos

New sim

More info (Highlight to read)Why do I have to wait for my new sim card to come and then have to ring 02 back again to ask to keep my same number from 02 why couldn't it be done all at once when I rang customer services?Why do I have to wait for my ne...

Stressy by Level 1: Joiner
  • 289 Views
  • 2 replies
  • 0 kudos

Can't process bank payment

I came over to O2 thinking the customer service couldn't be worse than EE. hold my hat. I have just put the SIM card in this morning and downloaded the app. When I try putting £10 onto my account it comes back saying "Can't process " There is NOTHING...

DamienV by Level 1: Joiner
  • 422 Views
  • 1 replies
  • 0 kudos

Resolved! Order with no updates?

so confused. Bought my pay as you go phone on Thursday, no updates at all since about the application or the delivery. I also paid an extra £8.99 for delivery on Saturday but nothing. Tried calling and contacting both with no answers. How long does t...

Resolved! contact numbers

How to contact O2 from my mobile, thank you 

jerry2 by Level 1: Joiner
  • 607 Views
  • 2 replies
  • 0 kudos