Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! internet restrictions

take restrictions off

Resolved! Existing credit for rolling plan

I have £5 credit but I keep getting direct debited £15 for rolling plan. Can I please be direct debited for £10 so that I can use the £5 credit?

Resolved! Payment possible with a non-UK credit card?

Trying to top up my new pay-as-you-go O2 sim card with a non-UK credit card - but seem not to be an option? Called customer service who directed me to this site. Checking /searching on similar posts dating back in time to 2014 it seems that this was ...

calls abroad

anyone can help pls? since i moved to o2 can't make calls or receive when abroad....customer service asked to call but i'm abroad already

Resolved! reconnection

I haven't used my phone for some time and would now like to reconnect with 02, how do I go about this please.

Resolved! Can I pay my tariff using top up credit that’s already been added up to my account

So instead of topping the tariff up I topped my account up instead but I can not find no way to add that to the tariff if that makes sense it’s really hard to explain

Top up a new sim card

I can not Top up my daughter O2 sim card. I tried to Used a few different card. O

One time passcode and texts from o2 not coming through

The last couple of days I am not recieving any messages for one time passcodes and any messages from o2 or contacts who are on o2.I've just had a days worth of messages come through but it has gone straight back to not recieving the message again.hav...

Resolved! Esim

I would like to change my sim to an esim but I would like to keep the same number. Is that possible? Thank you

Resolved! Not receiving Amazon verification code by SMS text

I am not able to receive any Amazon verification codes by SMS text to my O2 & android phone. I can send/receive texts to this not number form my other phones - but not Amazon - strange

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