Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! Pay as you go problem

Good afternoon! I think there has been an issue with my account as I am usually paying 10£ a month for my pay as you go rolling plan. This month I was asked to top up three times and now I need to top up again because I have no balance and it says I ...

payment failure

Hi, i used all my rolling plan data and o2 cancelled my rolling plan for a reason i don’t know and now every-time i try to renew my £10 rolling plan it says that the current operation has failed. Today was meant to be the day the £10 was taken out my...

International calls

Have balance of £18 (just added £10) on a pay as you go and want to make international calls to Australia. Can the credit in the balance be used for this?

Resolved! Changing address on a PAYG account

Hi,I was trying to help my elderly mum to switch from O2 PAYG to pay monthly via a deal on this page https://www.o2.co.uk/upgrade/move-to-pay-monthly. I was able to get all the way to the checkout but noticed the address is slightly wrong. It is disp...

Why hasn't my rolling plan been renewed?

Hi dear sir/madam I am writing because for some reason my rolling plan hasn't renewed and I don't understand why as I haven't received any email or text message? Many thanks Take care From Jamie

Resolved! O2 balance notification

hello I am receiving constant blocked calls from a private number and it still shows the balance notification. I have seen that to turn this off I need to call the customer support number. However this is a big problem as I am mute and unable to talk...

Resolved! rolling plan

my rolling plan doesnot activate but I was charged for it

Resolved! Scam/Fraud

Had a phone call from this number 0116 488 9593 from a woman with an Indian accent. Asked me to tell her the verification code she sent to my phone so she could ‘verify’ my details. I refused and told her if you’re from 02 you should have ALL my info...

Top up

I have topped up but my bundle hasn’t been activated

Resolved! Transfering number to Three

Hi, my Husband has bought me a new handset/contract on Three mobile. The new contract is in his name, he will pay the bills. Am I able to transfer my o2 paygo non contract number over to the Three account, even though it's in his name? Should I just ...

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