Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! New tariff

Hi, I changed my tariff on Friday and paid the £15 but the new tariff has not been applied and it says it’s an invalid action when I try to do it… I’m away from home so need the data.

Resolved! catlover9265Personal info

Hi I want a SIM swap it is still o2.also my roll over data will go automatically to my new SIM number won't it?.lm worried it won't.thank you.jane

Changing tariff

Hi trying to change my tariff to a rolling plan but my card won’t work - this card isn’t faulty as it works with all my other online transactions

Resolved! £10

I have put £10 on my balance/phone credit and want the £10 bundle I’m wondering how I switch that over?

Resolved! lost sim

I have lost my sim card and unable to log in to my account as cannot receive a verification code. How do i request a replacement sim?

Resolved! Cancel payg

I phoned 22 may 2024 to cancel my payg to go with another provider. I was told it would be cancelled. But I've just received a email saying if I do nothing now my payg with carry on from 6 June. I have already changed providers so it needs cancelling...

Get O2 to do their job and unfreeze an account.

My PAYG phone has been frozen despite £37 in credit and in use. Phoned customer service 4 times, Thursday, Saturday, Monday and Wednesday. All say the phone will go live in 24 hrs but nothing happens. Tried an O2 shop who claim the number does not ex...

Resolved! Top up

I’ve just changed my pay as you go plan and was wanting to start it early as I have no data and I need it but it’s saying it’s going to start on my renewal date but I’m wanting it to start now

Resolved! how to make an offical complaint to o2 ??

Please can someone tell me how to make an offical complaint to o2?I made a complient, they took my details but never sent me a email or reference number.They are taking money from my account and I need them to stop.

Resolved! Payment with US credit card

I’m trying to top up. And I’m using a credit card from the United States because that’s where I’m from However, when I put my billing address in, it says that it can’t be used because the ZIP Codes don’t match. But it won’t even let me add my United ...

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