Pay As You Go
Get help and support from other community members with Pay As You Go.
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Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

Martin-O2 by Community Manager
  • 51 replies
  • 2 kudos

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Marjo by Former Staff
  • 18 replies
  • 2 kudos

Resolved! Bill

I have paid my bill on the number xxxxxxxxxxxx as part is showing when it's taken both payments out of bank as I want to change my data plan as I'm using more data and can't also want to know how more I owed on this bill but as its still showing I ow...

Anonymous by Not applicable
  • 2 replies
  • 0 kudos

Resolved! Money going missing from my balance

Help! I had 5 pound in my account balance and now I go check, there's 3 pound.. I left 5 pound in there so when I go to top up 15 pound I can get the 20 pound tariff bundle. I'm wondering where my 2 pound has gone from my account balance

Resolved! Changing tarrif

If I change tarrif do I keep current saved up data or does it set back to zero. I’m currently on £10 big bundle tarrif , pay as gocheers people

Jimbo1976 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Big bundle 10gb

I have got the new big bundle £10 for 10GB SIM and I have transferred my number but I am still on the old big bundle. Can anyone help with this please

Khronic by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Apply my tariff

Hi I’ve have payed for another 10 pound tarrif would like it to be ally now so I can have data

Ryan98- by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Spend from balance

Hi I was wondering how I can pay for a new charger on the O2 shop using my available balance that’s on my O2 account

Britney by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Top up problem

I just got a o2 sim and activated it and changed the tariff so I dont receive any mins texts etc, I just wanted £20 on the account as I needed to buy something using credit, once I change the tariff I then topped up and it still took 15 pounds, I don...

Resolved! Switch didn't work

I wanted to keep my EE number when I joined o2 but they've switched my o2 sim off instead

Resolved! Bolt on

Hi I topped up my phone thinking I was going to get a £10 bolt on but nothing came on my phone when I did it, I would be most grateful if you could please help me resolve this

Lexie_123 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Money lost

As I was sharing a contact telephone number with WhatsApp I lost all my balance approx £9. I tried to share it again and it will not allow me to share the contact unless I top up my acc. After topping my acc. I tried to share my acc only to lose furt...

rjp by Level 1: Joiner
  • 3 replies
  • 0 kudos