Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

No sim showing

My phone is showing no sim when it’s always been in ?

Activating credit on new payg sim

I’m visiting from overseas and can’t download the My O2 app from Apple App Store as it is set to a different region. I can’t change region as I have other subscriptions. Is there another way to activate the sim credit?

Moving a pay as you go to 02

My son has a pay as you go mobile in my name with another company. I would like to switch him to 02 but retain his current phone number.Is that possible?

Messages

Hi,Mu name is Blanca. I have a Spanish SIM and a British eSIM in my mobile phone; however, few months ago I am not able to send and receive messages from my British number. Because of that I called Apple support and they have told me that maybe there...

Forbidden access to rewards

When I try to access my rewards page to save what I have acquired so far. I put my number in to gain access but then the page will state Forbidden You do not have permission to access the requested resource. Why has it started to do this?

Usage abroad

I've just travelled to Bermuda and before I left I called to ask what about charges.I was told my existing Bolt On would cover it at £6 per day, as/when used.On arrival, I've received two messages.First - "You've got O2 Travel - £6 per day for the da...