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Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

Martin-O2 by • Former Staff
  • 53425 Views
  • 79 replies
  • 2 kudos

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Marjo by • Former Staff
  • 27060 Views
  • 19 replies
  • 2 kudos

Resolved! Minimum account balance

Is there a minimum amount I need to keep on my PAYG account before I lose my number? Thanks in advance Mel

MM42 by • Level 1: Joiner
  • 974 Views
  • 8 replies
  • 0 kudos

Resolved! Did they downgrade me?

Hiya. Everyone’s favourite American pretending to sound British here ive asked a number of questions on here due to my unique situation of being American with a British girlfriend. That’s why I have a dedicated phone using o2 so recently I had asked ...

Worm3rd by • Level 2: Apprentice
  • 323 Views
  • 1 replies
  • 0 kudos

Resolved! Help with changing new phone

Hello there. I had arranged an upgrade for my daughter. Her upgrade has been delivered to her today and she has made a mistake on which phone she wanted. Is there anything that can be done?

Alex1983 by • Level 1: Joiner
  • 258 Views
  • 1 replies
  • 0 kudos

Phone number cut off

Contacted you guys yesterday regarding changing my number [Removed] from pay as you go to contract as I’d sorted the contract with you guys 3 weeks ago but instead of changing it over they added the contract to a brand new number, thought I’d sorted ...

Closed account

I got a pac code and switched over to a new provider. I've had another bill but am unable to view it. How can I check what it's for and that my account has definitely been closed?

Missyc by • Level 1: Joiner
  • 302 Views
  • 1 replies
  • 0 kudos
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