Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...
Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...
Contacted you guys yesterday regarding changing my number [Removed] from pay as you go to contract as I’d sorted the contract with you guys 3 weeks ago but instead of changing it over they added the contract to a brand new number, thought I’d sorted ...
I got a pac code and switched over to a new provider. I've had another bill but am unable to view it. How can I check what it's for and that my account has definitely been closed?
Asking for refund of this month
Hi, I’m a new o2 customer (over 48 hours) and I’m unable to access my o2. It says I need to contact a member of the team. Any ideas?
I changed my tariff from - the £10 data big bundle to - the £5 big bundle, Then topped up £10 via voucher and instantly my balance was £0 and my tariff reverted back to the £10 data big bundle. I have a text confirming the tariff change and then anot...
I've already transferred my phone sim to another company
Hi I topped up my account but wanted to take the money from my card so need the amount on my account refunded
Hi, I’ve just got a pay as you go sim and it won’t let me top up an initial amount. I have tried several cards on line and on the phone but nothing works. Any suggestions please?
I can’t set up wifi calling- reception is bad at home, I have followed the instructions but on pay as you go there is no option to set up wifi/4g calling as an option??
I just topped up thinking my rolling plan would automatically renew and it hasn’t. Which took £20. So I’ve had to top up again. I would like my £20 refund as i feel tricked into topping up.
