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Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

Martin-O2 by • Former Staff
  • 55940 Views
  • 79 replies
  • 2 kudos

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Marjo by • Former Staff
  • 28201 Views
  • 19 replies
  • 2 kudos

Would like an additional line

Hello, I have one sim only plan with EE and another sim only plan with O2. I am planning on leaving EE but want to keep my existing number and move over to O2. I would like to EE number to be a physical sim and get an Additional virtual sim. I have a...

Mary9 by • Level 1: Joiner
  • 257 Views
  • 1 replies
  • 0 kudos

refund

i had a payment come out of my account for a top up on my rolling tariff. would it be possible to get that refunded back into my account as the payment came from my mothers card. myself and my mother didn’t realise it was set up as a standing order, ...

joshua3 by • Level 1: Joiner
  • 201 Views
  • 1 replies
  • 0 kudos

Keep my number

I have my PAC code but can't see how I tell o2

R2D2 by • Level 1: Joiner
  • 254 Views
  • 1 replies
  • 0 kudos

Close account

I want to close my account as I am being charged for a sim I’m not even using. I don’t want your service thank you

2757 by • Level 1: Joiner
  • 293 Views
  • 1 replies
  • 0 kudos

Top up

Trying to top up cant receive  code message as phone has no credit

Plan is not reflected

I have recharged a new rolling plan but it hasnt been reflected on my device

Yadhu by • Level 1: Joiner
  • 306 Views
  • 1 replies
  • 0 kudos

Restart my new tarif from today

Hi, I intended to restar my daughters tarif yesterday as she ran out of data. I decided to increase her tarif and now it's set to start from 1st July. Is there a way to have this tarif start today instead?

KHaigh1 by • Level 1: Joiner
  • 396 Views
  • 2 replies
  • 0 kudos
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