Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! Why can I not top up my new free sim card

I have been trying to top up my new free sim card today. I have tried two different cards and it is still not accepting any of them.

Mast not working in my post code area

Been having no signal issues for a long time around my address location. Network status check says that there is a mast not working local to my post code area ME10 1TW. It's been like this for a long time and repair date keeps having goal post moved....

My o2

My o2 app saying not available to me but I’ve topped up phone before on the app

Resolved! PAC code

I’ve been waiting over 30 minutes to speak to someone. Is o2 the worst mobile provider..I think maybe

Why is my VISA debit card not accepted?

Why is my VISA debit card not accepted?I keep getting the message "The card number entered is not an accepted card type", but no explanation is given or help offered.This is the first time my card has ever been refused anywhere.

PAC code

I need the PAC code for my phone, I paid £10 for a SIM card and I can’t send a text

Resolved! Moved tariff

I have just moved from a big bundle 7g £10 per month to 10g £10 per monthi just want to make sure I won’t be charged twice ? Or will it automatically know I’ve changed tariff ?thanks

Top-up with paper receipt

Hello I bought a pay as you go SIM today where I already paid the £10 for, I have put the SIM in the phone but it says I have zero balance. So I went to call 444 4 to try add a voucher code in to redeem but I can't seem to find a 16 digit code on my ...

Resolved! reloaded my credit fromp paypal

hi, i reloaded my credit directly from paypal app for the min. amount available there, that was 15 £.I got confirmation from paypal that the payment was completed, altho I still see my credit on 02 showing 0£.It was done 1 hour ago, could you please ...

Resolved! Lose SIM, lose mobile phone number???

I've lost my payg SIM card, rang payg customer services to order a new one, just been told by the agent that unless I have the SIM card 'number' (I assume they meant the serial number...and as the card is lost of course I don't have it) I will lose t...

O2

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