Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Request for a call

Hey there, could you please give me a call on - +44 ***********? I left the last 2 digit out, hopefully you can access my details if not please email me. thank you [Mod edit: Please do not share personal details as your posts are visible to the publi...

Data

I was promised by text that if I renew my bundle I would get 100GB but I didn’t

Resolved! International texting

What do I need to do in order to text my friend in the Philippines? Is there a bolt on I can use? It's +63 code.Many thanks

Resolved! damaged sim

Hello, my sim is damaged (payg) how to I order a replacement?

Problems with my account

I transferred my PAYG from Virgin to O2 but when I log into my account it says I have no products or services and I can't view my bill

Can’t top up my phone through calls but got a voucher number can you help me

I can’t top up my phone cos it turns black when I call people but got a voucher number to top up caj you please help

Resolved! Refund

Need a refund

Resolved! number transfer

Hi I transferred from Tesco mobile (which is O2 apparently) and want to transfer my number with them to my new O2 account. I put in my o2 sim on Thurs and have a temp O2 number, but need my original number to be transferred asap. Please could you adv...

Proof of usage issues

As a pay to go customer, I have called in multiple times speaking with o2 customers since 19 September 2023 but they keep give one story to another. It has been more than 3 weeks and no one is able to help me and my insurance provider is give me head...

Resolved! £20 rolling plan

I added £20 to my account to re activate my rolling plan, but when I go it it is asking me to pay another £20, please use the £20 I added to my account for this. Is that possible?

O2

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