Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! Payment possible with a non-UK credit card?

Trying to top up my new pay-as-you-go O2 sim card with a non-UK credit card - but seem not to be an option? Called customer service who directed me to this site. Checking /searching on similar posts dating back in time to 2014 it seems that this was ...

calls abroad

anyone can help pls? since i moved to o2 can't make calls or receive when abroad....customer service asked to call but i'm abroad already

Resolved! reconnection

I haven't used my phone for some time and would now like to reconnect with 02, how do I go about this please.

Resolved! Can I pay my tariff using top up credit that’s already been added up to my account

So instead of topping the tariff up I topped my account up instead but I can not find no way to add that to the tariff if that makes sense it’s really hard to explain

Top up a new sim card

I can not Top up my daughter O2 sim card. I tried to Used a few different card. O

One time passcode and texts from o2 not coming through

The last couple of days I am not recieving any messages for one time passcodes and any messages from o2 or contacts who are on o2.I've just had a days worth of messages come through but it has gone straight back to not recieving the message again.hav...

Resolved! Esim

I would like to change my sim to an esim but I would like to keep the same number. Is that possible? Thank you

Resolved! Not receiving Amazon verification code by SMS text

I am not able to receive any Amazon verification codes by SMS text to my O2 & android phone. I can send/receive texts to this not number form my other phones - but not Amazon - strange

Resolved! Mobile STUCK on You have voicemail, once you start it, never stops - keeps stealing credits!

HelloMy 'hardly used' Mobile is on a PYG (old style, you know the democratic one, Telefonica decided to take us off from, so they can charge us at least £. 5/m when one does not use it much.It is an extra phone for a particular use, so we do not need...

Falsely Advertised free £5 Credit

O2: Want more data every month? Change up to the £15 Data Big Bundle and your data allowance will be supersized to 25GB. Plus you'll get unlimited minutes and texts. All to use over 30 days.Start your bigger bundle on 28/05/2024, and we'll also give ...

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