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Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

Martin-O2 by • Former Staff
  • 51063 Views
  • 79 replies
  • 2 kudos

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Marjo by • Former Staff
  • 25685 Views
  • 19 replies
  • 2 kudos

Resolved! Order with no updates?

so confused. Bought my pay as you go phone on Thursday, no updates at all since about the application or the delivery. I also paid an extra £8.99 for delivery on Saturday but nothing. Tried calling and contacting both with no answers. How long does t...

Resolved! contact numbers

How to contact O2 from my mobile, thank you 

jerry2 by • Level 1: Joiner
  • 685 Views
  • 2 replies
  • 0 kudos

O2network not showing on my phone

HiMy phone is a pay and Go, & i noticed that where it should say what the network is (in this case o2) the only thing that is showing is my main house internetHow do i change it so it is saying 02 There is nothing in the settings except network - whe...

Sarajo by • Level 1: Joiner
  • 1047 Views
  • 6 replies
  • 0 kudos

Classic Pay as You Go - Need travel bolt on but with Data

Hi, a question for my folks.They are on a Classic Pay as you go SIM, so no rolling monthly payments. They are travelling to USA/Florida in the summer and need a data connection to receive accommodation updates on route. Whilst I can see they can add ...

Thermian by • Level 1: Joiner
  • 1348 Views
  • 3 replies
  • 0 kudos

Resolved! Top up with overseas address on debit card

We moved overseas but still have a UK based bank account and debit card. The address on record with the bank is our overseas address. Debit card is not blocked.But if I try to top up my O2 PAYG Sim card, the web form and also the 4444 service does no...

Resolved! Swapping from Tesco to O2 but I want to keep my Tesco number

I have taken my Tesco SIM out of my dual SIM phone. I want to access my details to delete my Tesco contact number. It sending verification msgs to the Tesco number which I'm no longer using as I don't want to be charged for 2 mobiles

Jaq by • Level 1: Joiner
  • 595 Views
  • 1 replies
  • 0 kudos

Tarriff

hi my data is low and I bought a new tarriff buti want it to start now because I have no data can you do that please

Resolved! O2 Price Rise - Ex Virgin Mobile Customers

Have any former Virgin Mobile customers who were moved over O2 been contacted about a forthcoming price rise?On 21 February I got an email from O2 which started off: "From April 2024 the monthly price of your mobile airtime plan (that's your inclusiv...

Changing tariff faster

Hi I changed my tariff back to the £15 one today but it says it won’t be changed until the 16th can I speed up the process to today?

Refund

Want a refund 

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