Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! £15 Rolling Plan. Charged in my account as PAYGPYMT SLOUGH GB not as 02.

Hi! I have changed my tariff to £15 Rolling plan. I received a confirmation email from news@o2-email.co.uk. I have been charged £15 in my bank account as PAYGPYMT SLOUGH GB, not as 02. I think this is a little bit strange. Is this fraud? Thank you

Resolved! Using Pay as you go in Turkey

Hi,We are flying to Turkey for a holiday this summer and we all have pay as you go O2 sims.I wanted to ask1) Is there a charge just for sims to be connected to the local O2 network?2) What (if any) charges for receiving calls or texts?3) What additio...

Resolved! Change tariff today

My data has run out so I want to change to a different tariff plan today so I updated my tariff but it doesn't start to the fifth of August but now I have no data

Resolved! 50GB offer to topy 10£ bundle

Hi, I received an SMS informing me that of I top up 10£ before 17th July and get my 10£ big bundle I will receive "whopping 50GB data" although I looked online with o2 community blogs and many people are asking that they topped up but they haven't re...

O2 UK texts

over the past month, I keep getting texts from O2 UK as though someone is trying sign in into my but can’t because they need the one time code you get in the text message. I have changed my password, but still getting the texts as they’re still tryin...

Pay as you can’t keep number

I was a pay monthly o2 customer and then switched to pay as you go.I phoned them to keep my old number and someone their end deactivated my old sim before the number transfer had completed. I have phoned them 5 times now, spoken to countless staff, a...

Resolved! Not allowing Login

It says that I have to wait 48 hours and that I don't have a product with My 02. However, I have had this sim for a month and it allows me to top up still.

Resolved! Sim card inactive, unable to contact CS

Hi, I'm having a bit of a hard time solving my issue, and its one I think the forum won't be able to help much but I'm putting it here as customer service is seemingly elusive and I'm kind of hoping someone from CS is in the forum and sees this to be...

Resolved! Balance Notification

Hi. Getting a balance notification every time I send a text, how do I turn this off.Thanks.

Resolved! Receiving SMS when abroad such as varification codes from banks?

I am on O2 Classic Pay & GoVerification codes from banks are sent to my number.Will I be able to receive verification codes when I am abroad?If so will there be a charge?Thanks!

O2

Forum Posts