Pay As You Go
Get help and support from other community members with Pay As You Go.
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Forum Posts

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

Martin-O2 by Former Staff
  • 44980 Views
  • 79 replies
  • 2 kudos

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Marjo by Former Staff
  • 21883 Views
  • 19 replies
  • 2 kudos

Resolved! Credit available?

How do I find out how much credit is available on my Pay as You Go phone? I have registered with My O2 but can't find any info.

JMF21 by Level 1: Joiner
  • 235 Views
  • 1 replies
  • 0 kudos

Resolved! Earbuds

I recently upgraded to the galaxy s23 ultra which offered samsung earbuds for £1. How do I get them? Thanks folks

Resolved! payments of rewards

I CLAIMED my recent reward of £3 and got a text message to say it should be added to my account within 24 hours. It is now several days later and as far as I know it has not been added and I have definitely not received a message to say it has been u...

DrMike by Level 1: Joiner
  • 193 Views
  • 1 replies
  • 0 kudos

Resolved! Number not appearing in O2 account

My number is not appearing in my O2 account. It was there a few weeks ago. I went to pay as you go and entered my number, I got a text message and entered the code, and it said that there are no products linked to my number. I changed my password to ...

thep1ckl3 by Level 1: Joiner
  • 230 Views
  • 1 replies
  • 0 kudos

Resolved! Data

I topped up using a voucher and it didn’t active my bolt on, so it’s took credit from the top up and my bolt on wasn’t activated. Can you please help me with this

Savanna1 by Level 1: Joiner
  • 210 Views
  • 1 replies
  • 0 kudos

Help with pay as you go deactivated number

Hi I have a pay as you go number which has been deactivated as I haven’t used it for a while and I have rang pay as you go team 4 to 5 times and they keep on saying to me number will be activated within 24 Hours and today it’s been three weeks my num...

Waqs916_ by Level 1: Joiner
  • 486 Views
  • 5 replies
  • 0 kudos

Signal problem with samsung s21

Ive been getting bad signal problems with 02 for the last 2 to 3 week my sim card will work in other phones no problem and other sim cards will work in this s21 phone,its hard to explain im sometimes able to make phone calls and sometimes not same wi...

Getting PAC from O2 PAYG (no credit)

Hello, I’m simply looking to move from O2 pay as you go with no credit but over the phone couldn’t supply me with a PAC code due to issues. If any O2 representatives could help me out that would be great. many thanksstephen

Resolved! Change cardholder name

Hi I need to update the cardholder name to change the payment details

Porter1 by Level 1: Joiner
  • 200 Views
  • 1 replies
  • 0 kudos