Pay As You Go
Get help and support from other community members with Pay As You Go.
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

Martin-O2 by Former Staff
  • 44698 Views
  • 79 replies
  • 2 kudos

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Marjo by Former Staff
  • 21661 Views
  • 19 replies
  • 2 kudos

Resolved! Phone number not recognised

Good morning, I am trying to top up my balance, but my number is not recognised online?

Lulu11rsy by Level 1: Joiner
  • 388 Views
  • 1 replies
  • 0 kudos

Resolved! SIM Card was deactivated.

I had a pay as you go SIM and not long ago it was shut off. I can't get any service when the SIM card is in my iPhone and really need it as i need to get a confirmation code from my bank to that specific phone number, does anyone know how i can get i...

Resolved! Wifi Calling

trying to contact O2 via option 4445 to try to activate my wifi Calling option on my iPhone XR but just getting continual music and no answer. Can anyone advise.

Ibbotson1 by Level 1: Joiner
  • 544 Views
  • 4 replies
  • 0 kudos

Resolved! Top up

The app is not allowing me to top up my phone.All options except the top up one open up. What am I supposed to do

Ananya by Level 1: Joiner
  • 194 Views
  • 1 replies
  • 0 kudos

my pays as you go doesnt work abroad despite offer

I recently switch from EE to O2 because EE stopped to offer the free roaming roaming in Europe. As a result Im in Greece and unable to make any call, text or use mobile data. i tried to reach an advisor through th support chat but the reply was - we ...

Lana_R by Level 1: Joiner
  • 582 Views
  • 4 replies
  • 0 kudos

Resolved! Double data hasn't been added

I recently joined O2 on the double data for 3 months offer. I have received a text saying that I have got double data but this hasn't been added to my allowance. I have checked my account online and this isn't showing. Please can you help?

Deb11 by Level 1: Joiner
  • 261 Views
  • 1 replies
  • 0 kudos

Resolved! Pay as You Go Rolling Monthly - moved to a new provider - rolling monthly bill is still billed

Hi I moved from Pay Monthly to Pay as You go and received a new number for the migration period of two days (NUMBER 1) During this migration period I have started a rolling monthly contract. I was told that my original number then migrated. A few day...

Jo-B by Level 1: Joiner
  • 335 Views
  • 1 replies
  • 0 kudos

Resolved! O2 Travel PAYG Switzerland

HiI am travelling to Switzerland this summer and have opted into O2 travel as with PAYG I can’t use my bundle allowances there. My question is, once the 100mb of data has expired on a given day, does this prevent me using any more data that day ( unl...

Smiley by Level 1: Joiner
  • 297 Views
  • 1 replies
  • 0 kudos