Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! No internet

I subscribed to a one off month internet. I'm not getting any signal?

O2 declined my card payment for upgrading a PAYG rolling plan

O2 declined my credit card payment many times for upgrading to a PAYG rolling plan. Try all cards I have, none of them work. Call customer service and say that my credit score is too low. When I check with Experian, my credit score in fact is “GOOD” ...

Resolved! Pac code

I'd like to get the pac code for one of my accounts

Resolved! Extra sim-only deal

I have an existing 36 month contract that I want to retain, but I also want to get an additional, separate Pay As You Go sim only deal with a new number, so i can arrange a phone for my child. If I order a PAYG sim from the Shop, will this mean I get...

New order

I placed an order on 9.06.23 and this has gone through. Why I am I being notified again of this as a new order on 3.08.23

Resolved! Linking new Pay as you go number to existing account

I have an existing O2 online account for my "Pay Monthly" phone and have a new"Pay as You Go" sim. Rather than create a seperate O2 account for the new number I want to link it to my existing online account.Can I do this?

Resolved! Change to Pay as You Go / Prepaid

Hello, I am currently on a monthly contract and wish to change to a prepaid SIM, please can you help me with the options to make this change and keep my existing phone number? Thanks,Meghan

Resolved! refer a friend

I am an existing pay as you go customer and was wondering if there are any benefits for referring my girlfriend to join from another network

Resolved! What happend to O2's online topup?

I am on PAYG. Have topped up online for many, many years via https://www.o2.co.uk/topup. However, this link now defaults to My O2. Once logged in, there is no topup option to be found anywhere. Contacted support chat who said they would only serve sh...

Resolved! New Phone (Pay and go sim card swapped), used £2 of my credit before I switched it on?

I have to admit that this technology is a bit of a new thing for me so forgive me if this seems a bit stupid. As the subject suggests, I have just got my SIM card swapped and O2 arranged for the account to be switched over but as soon as I switched m...

O2

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