Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

International call

I tried to contact you before but no answer I registered but I am still waiting, can you provide live chat?

Resolved! Sim Swap Nightmare

Sorry for long post.I’ve been trying to get my phone number (xxxxxxxx) transfered to a new sim for 6 days.It’s still not resolved. It goes as follows:28/2. O2 shop Thanet, I got a replacement sim for a sim swap, old sim is turned off within an hour, ...

Resolved! Reverting to Classic PAYG

I am on the Classic PAYG tariff but required a new sim for my new phone, I arranged this but when I had finished my call, I received information that tells me I will be on a standard PAYG tariff. Will I be able to revert to my original Classic PAYG t...

Calculating Data Usage?

Hi AllI'm looking to use data to basically play games when I'm out and about. I used the online calculator and put 180+ minutes of gaming a day and it came out with the 2gb data plan. I have no idea if this is enough or not? Its a fairly large multip...

Picture

Can’t send picture message but got £5 credit can anyone help please?

Resolved! Nokia1 phone..bought online (new) from O2 - completely dead..warranty length 1 or 2 years?

Bought as a back up phone in Dec. 2018. Now completely dead..tried reset (down vol./on-off button etc)..still dead. Still dead when plugged into a variety of different charging sources. Was PAYG when bought & came unlocked. o2 Signal poor so has been...

Best time to change to Big Bundle

Hi there I'm currently on Pay As You Go, but would like to change to one of the Big Bundles. If I change on Feb 28th, will it be valid until March 27th? Or do I need to change on the first day of the month? Thanks

Resolved! Classic pay as you go - £1 minimum www charge?

Hello all, been a while since I posted so hello again from Northern Ireland. A family member has had the same O2 PAYG SIM/number since around year 2000. It was still on a legacy account with relatively expensive calls + txts and whenever he used it t...

voice mail

How do I retrieve my voice mail messages?

overseas postal code doesn't work

I can't use top up with an overseas card and billing postal code?

O2

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