Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...
Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...
Hi I'm asking for a very confused elderly friend. Is it possible to have 2 different numbers on 1 PAYG account? She wants 2 phones but can only afford 1 account. Can anyone help? I've always assumed you'd need 2 different accounts
I got a new sim and topped up £15 and it only gave me 6gb of data instead of the 30gb that it says on the deal?
Hello,How often do I have to top up in order to keep the number? I’ve searched the website and it says that it’s once every 6 months. However it also said that it’s the old T&C.So what’s the update on it?
When I tried to order a new phone via the o2 website, my bank card was declined yet a pending payment appeared on my bank statement. Later that same day I managed to order my phone and a second payment appeared. Can someone confirm that the payment s...
Hello, I'm looking for a basic pay-as-you-go sim card to use only for phone calls and sms that I can top up only when I need (not on monthly basis). Any suggestion? Thanks!!
Hello, I've activated a new sim and added £10 credit, which was taken as payment for the £10 bundle. I then texted “5XDATA” to 2424 to get the 15gb instead of 3gb, but this hasn't been updated on my account yet. Also, I texted "FREE10" to 21500 for t...
Why I can’t setup call waiting? I got the following message: Could not save the call waiting setting.Thanks
I don't know what a SIM is. If I bought a new 'smart phone', does it come with a SIM installed ? Could I use it straight away, out of the box ?
Hi - I have an old 2G mobile on 02 PAYG that I use for most of my calls and a mid-range Samsung 4G mobile on an 02 MONTHLY contract. Unfortunately I am stuck in France due to coronavirus, the old phone has almost died and so I can't just walk into a ...
Hello, I received my PAYG £5 top up sim this morning and I am trying to add £5 topup and there is no option online to topup £5. Anyone know how I can top up £5?
