Solved: Mobile data and internet

Zop · ‎16-04-2020

I have a HTC U 11. My mobile data says disconnected.the VPN in most fields says not set? What do type in these fields.? Starts with name. Running Android 9

MI5 · ‎16-04-2020

@Zop

You don't need anything in the VPN settings.

You need to check your apn is correct though.

https://community.o2.co.uk/t5/Android/Connecting-Android-Phone-to-Data-Services/td-p/544202

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎16-04-2020

@Zop

You don't need anything in the VPN settings.

You need to check your apn is correct though.

https://community.o2.co.uk/t5/Android/Connecting-Android-Phone-to-Data-Services/td-p/544202

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Zop · ‎16-04-2020

Sorry it's APN that says not set.sorry my mistake

MI5 · ‎16-04-2020

Follow the guide I posted above to enter it manually @Zop

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Zop · ‎16-04-2020

Works perfectly.Thanks.just one more thing is it now set up for MMS?

MI5 · ‎16-04-2020

Yes, should be all set.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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