Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Different size sim for new phone

HiI have an old Nokia slide phone with a large (standard?) PAYG SIM card. I want to get a new PAYG smart phone which will obviously need a smaller SIM card. I haven't chosen the phone yet but I have been told a new SIM card will come in various sizes...

Top up balance 0.00

I topped up my payg phone last night and its still not showing on the balance. Does it take this long??

Renewal

I want to change my renewal date early

Phone no longer making calls in France

Hi my phone suddenly stopped making calls or sending texts from France 3 days ago. Phone is topped up, internet working etc. have tried in safe mode, rebooted, taken SIM in and out but nothing. each time I try to make a call it says dialling for a se...

PAYG sim

I’ve just bought and started using a PAYG sim. I’ve topped up the £10. The packaging says when I’ve topped up that O2 will automatically swap my credit for a Big Bundle which means I should get 15G of data instead of 3G. How long does this take to ha...

Replace sim card

Hello,I moved to the US and lost my sim card.How can I get the replacement?

Replacing Damaged SIM - going round in circles!!!! Where is LiveChat?

Hi, My PAYG SIM is damaged and I no longer get any reception. I am going through the My O2 pages and it tells me it has sent me a verification code to enter on the screen..... are they for real - the process to replace a damaged SIM sending you a ver...

new sim card

I just received my new SIM card and inserted it into my phone but now I am being asked for a SIM ME lock and I don't know what this is or how to find it. Can anybody help?

WHY NO 02 CONTACT for customer service ?

I have a serious issue with my phone and want to contact customer service, it appears it just does not exist, the websoite tennis balls you from one link to another, then ask if i like to speak to another 02 user, why? What on earth do I need to spea...

Resolved! PAC CODE REQUIRED

i would like to request a pac code as i am buying a new phone from a company but i am staying with o2 and keeping my number therefore require a pac code

O2

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