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My O2 number taken from me..

Gary-Tee123
Level 1: Joiner
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Hi, hope you can help me.

Ive been with O2 for aroung 20 years...and had my number for probably 15 years..

I retired last year from work, and have not really used the phone number and carried it just incase of emergency.

It had £4.00 credit.

I now find that I cannot use this number.

 

Why has it been disconnected and why if there is still credit....?

Much appreciate any help.

Gary.

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MI5
Level 94: Supreme
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Registered:

@Gary-Tee123 

A chargeable call or text needs to be made at least once every 6 months.

Assuming your number hasn't been recycled already, you need to call O2 http://www.o2.co.uk/contactus and ask for them to reactivate your sim.

Your credit will take a further 24 hours to be replaced.

If you can't call from a landline, you can use Skype to call 0344 8090222

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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MI5
Level 94: Supreme
  • 143435 Posts
  • 632 Topics
  • 27490 Solutions
Registered:

@Gary-Tee123 

A chargeable call or text needs to be made at least once every 6 months.

Assuming your number hasn't been recycled already, you need to call O2 http://www.o2.co.uk/contactus and ask for them to reactivate your sim.

Your credit will take a further 24 hours to be replaced.

If you can't call from a landline, you can use Skype to call 0344 8090222

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Gary-Tee123
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Thank you very much, I'll try that..

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MI5
Level 94: Supreme
  • 143435 Posts
  • 632 Topics
  • 27490 Solutions
Registered:
Best of luck.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 4 of 4
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