Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Change tariff to normal PAYG

On a bundle atm and want to change back to PAYG but the o2 site is making it impossible as the tariff advertised isn't available anymore and I can't find the "simply PAYG" tariff the page bangs on about.

Data promotion

I am currently on a 20 pound tarriff which I top up every month on 23rd and get an extra 50gb(2 month into this 3month promotion)i had 30gb wiped from my phone! This made me run out of data on the advice of 02 i added a small bolt on with the promise...

Duplicate SIM card

I have been using O2 PAYG with an old Doro handset for many years. There appears to be a possible charging problem with this handset. I have therefore purchased a more modern Doro handset, unlocked. The original phone has a "mini" SIM but the replace...

Charges

I am being charged £1 per day for downloading data but my WiFi on my phone is switched off. I am locked down and do all my WiFi voluntary work on my laptop. Why is this happening? It's running through my money when it should be lasting me weeks at th...

Sim lock

My daughter has locked her sim and its asking for a puk number how do i get that

Can't pay using visa card

Why won't 02 take my Visa payment,As I'm stuck in door's so I need to top up using a Visa card.

Deivery

Hi, I have bought a phone through O2 online. After that i got mail from the O2 that my phone is not in stock and O2 will let me know that when it will be in stock. Now its more than 2 weeks no reply or phone arrived. Now i would like to cancel my ord...

Big bundle

I have a £30 big bundle set upIve topped up £15 and have £15 saved rewardsHow do I combine them to top up to £30 to restart my bundle

popular20

hello i have topup i think 15 or 10 pound in my sunderland shop it was for my son emergency i could not find my top up its say 0.00 that cant be right ? we did not use the text we are deaf out mibile date alwalys off by 02 manual plrease reply thank ...

Pay as you go tariff

I've recnelty been sent a new pay as you go sim to replace my monthly sim. what's the tariff on this new pay as you go sim? there is no informaiton on the pack

O2

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