Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! pac code

Can't get a pac code. Texted and tried on my o2. Just says there is a issue with request. Can't speak to agent as never any available?

Resolved! New SIM FREE10 code to 21500 doesn’t work

I gather that Customer Services on 4445 need to add the £10 credit manually. But they are not responding at this time.

Resolved! How often do I need to top up?

I have an old PAYG tariff (text and web) on an even older number. I need to keep the number active but don't use any credit for this number. Can anyone tell me definitively how often I need to top up / make a call to kee the number "live" I've been t...

Bolt on

I have used a £2 International Bolt on which has expired. I can not re-activate for another period?

Resolved! New pay as you go SIM SOS only

Hello,My New O2 pay as you go SIM has arrived yesterday in the post and I have just tried the new O2 Pay as you go SIM in my phone, but it just said SOS only or no service. I have tried the New O2 pay as you go SIM in an other phone and it said SOS o...

Resolved! Failed credit

I haven't received my £5.00 credit for registering. Why is this?

Resolved! top up

Hi!I have topped up my number yesterday for £15, I have got the email says that my account has been successfully topped up. However, there is no money on my account, tariff did not renew, I can't find any of the support on the page as all I can do is...

Resolved! Move number to O2 issue

On Wednesday I have initiate moving my Giffgaff number to O2. I had a txt msg saying that it will be moved on Thursday at 6pm.Giffgaff has disabled my old son at about 11am on Thursday, soni pop my new sim in the phone.I've noticed that I'm still usi...

Resolved! TopUp failed

Added £15 to my account after changing my tariff to the 15 Big Bundle. It took £10 and I have no data or calls? Weird. Not sure what happened.

Free £5 Credit if you register

I have opted to register my sim card to get the free £5 credit. Even downloaded the "My O2" and Network Checker App. However I'm lost where my £5 credit is? There is no further information and the £5 is not credited to the phone. What's going on? Fee...

O2

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