Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! Number showing unknown on Samsung A51

Recently switched from Vodafone UK to O2 UK and kept the same number so I filled in the form. I then got a text stating my number had been switched I restarted my device multiple times and when I went to settings SIM card it should my SIM number as u...

Resolved! Top-Up Frequency

I have a CLASSIC Pay As You Go service which I use whenever I'm in the UK. However with COVID-19 it will be sometime before I get back to the UK from where I live in Australia. Can someone tell me how long I can keep my Balance for and how often do I...

New sim

I have bought my daughter new O2 sim because of the offer of 15 gig but she has only received 3 please help many thanks

Double top up offer !

Hello , a text message from 02 said , top up £10 by the end of 03 /07 and get £20 credited . I have just topped up £ 10 and balance is only showing £11.39 ( £ 1.39 being original balance ) does the offer £10 get credited later ? . Thanks xx

Resolved! Help - unlocking iphone6s - going in circles

Help.my uncles old iphone 6 broke last week (yup this is a sob story) - he stays 2 housr away form me and is looking after our 94 year gran who is shielding.he used his neighbours phone to call me to let me know & I said dont worry his other niece ha...

Special offers on SIM pack don't work

£10 SIM pack said daya was increased from 3GB to 15GB and that you get an extra £10 credit but neither of these happened. What do I do to activate them?

Resolved! Classic Pay%20As%20You%20Go%20minimum%20data%20charge%201p%20or%2020p

I have been a 'Classic PAYG' customer since November 2019 but have only just started to use use data. O2 Data usage T&Cs show the cost is 1p/MB and “No data capped. Your Top Up balance will be deducted after every 20MB block of data usage or if the d...

Resolved! Reactivate Old Sim Card - Urgent

Hello All I am urgently needing help from O2 with reactivating an old o2 sim card.Sadly a loved one (a previous boyfriend - we were just starting to get close again and seeing where things would go) he unfortunately took his life last week. And I am ...

Help with whats app on Q18 smart watch.

Hi I what's app on the mane screen and when press on it it loads a bit and then says Failed to open page. Do you know why that is?

Resolved! Data

My phone data has ran out and i have 6Gb but ive only used 3gb

O2

Forum Posts