Switching Providers

[Botany1]

Please could you answer the following questions regarding switch codes:

* If I have requested a new number from the new provider, what happens to the old number and the account?

* I have not activated the new SIM because there are several issues with the existing number; greyed out buttons, apps which I have not purchased - will these issues be rectified once I switch providers?

Please note the new SIM is on a different network.

[MI5 · Accepted solution]

@Botany1 

If you use a STAC to switch providers your old account will be closed and your old number will be recycled.

To obtain a STAC code text STAC to 75075

Apps which require an active sim will not work until you transfer to the new network and have an active account.

[Marjo]

Hi @Botany1 , how are you doing today?

Please do let us know if you got all the information you needed or if you have any additional questions the community could help with?

[Botany1]

@MI5 Thank you very much for this information, I have had that many problems it's untrue. Thanks.

[Botany1]

@Marjo Thank you so much for your advice, I think that's it for now.

[Marjo]

Good to hear @Botany1 thanks for coming back to let us know. Have a lovely Friday and weekend ahead.