Pay As You Go
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Forum Posts

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

Martin-O2 by Community Manager
  • 12153 Views
  • 50 replies
  • 2 kudos

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Marjo by Former Staff
  • 9312 Views
  • 18 replies
  • 2 kudos

Top up adroad problems

Hii'm trying to top up abroad whith a foraing credif card, but it keep responding whith an error message...the site asks about the house number and postcode. But as foreign, the o2 site does not allow or accept the card's postcode, neither accepts my...

Anonymous by Not applicable
  • 706 Views
  • 2 replies
  • 0 kudos

Resolved! using Pay As You Go out of EU zone

Hi there! I'm in TUR now and 'mobile data' on my phone is blinking, 'data roaming' is open, APN switched to 'O2 PREPAY' but still no internet connection. At Help&Support search I saw this country is among O2 Travel but it's valid for Pay Monthly cust...

Anonymous by Not applicable
  • 1078 Views
  • 10 replies
  • 0 kudos

Resolved! Phone unlock

How long does it take to get a reply after requesting an unlock code ?

Anonymous by Not applicable
  • 482 Views
  • 1 replies
  • 0 kudos

Resolved! maintaining my account/sim

hi,Am outside of the country for a month and won't use my pay as yu go number for that time. Can I keep it and just top up my big bundle when I arrive back ? I don't want my current number to be lost/cancelled.thanks

Anonymous by Not applicable
  • 523 Views
  • 2 replies
  • 0 kudos

Resolved! Voicemail PIN Keeps Being Reset

I don't use voicemail very much - it's possible that sometimes a couple of months go by in between messages being left for me. However, most times I do get a message, I find that my voicemail PIN has been reset to default and that I need to enter a n...

Daedalus by Level 1: Joiner
  • 3154 Views
  • 4 replies
  • 0 kudos

Resolved! No service

No matter how many times I take my sim out and restart my phone I’m still no getting any service?

Anonymous by Not applicable
  • 5111 Views
  • 5 replies
  • 0 kudos

Threatened With Disconection

Hi every one i was threatened with disconection if i where to complain on pay as you go ive never complained before can they do this thanks

Anonymous by Not applicable
  • 1113 Views
  • 9 replies
  • 0 kudos

Auto top up

Hi I set the auto top up for the £10 big bundle up Last month. Im just wondering what time of day does the auto top normally appear on your phone? The allowance finished at midnight and I have just been told by the online chat guys that it’s early in...

Ermintrude by Level 1: Joiner
  • 1230 Views
  • 10 replies
  • 0 kudos

Resolved! Europe zone

Can I buy a Bundle for a wi-fi dongle and can I use the data in the Europe zone?

Anonymous by Not applicable
  • 575 Views
  • 1 replies
  • 0 kudos

Resolved! Topped up wrong number

Hi all, My daughter requested i top up her phone which I did. She said she hadn't received the topup and I then realised I had topped up the wrong number! How do I go about getting it transferred to the correct number?

Anonymous by Not applicable
  • 1321 Views
  • 2 replies
  • 0 kudos