Pay As You Go
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Forum Posts

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

Martin-O2 by Former Staff
  • 63837 Views
  • 79 replies
  • 2 kudos

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Marjo by Former Staff
  • 33345 Views
  • 19 replies
  • 2 kudos

Resolved! Missing credit on PAYG

Hi just joined O2 on PAYG and got a free sim which states top up £10 and get £10 free. Bought a £10 voucher when I got the sim and topped it up then sent my text FREE10 to 21500.Next thing was it automatically took £5 from my account which I didn't e...

Pditchy by Level 1: Joiner
  • 581 Views
  • 1 replies
  • 0 kudos

Resolved! Messaging

My messenger keeps crashing

Job by Level 1: Joiner
  • 531 Views
  • 1 replies
  • 0 kudos

Resolved! Cannot use Phone

I have a Nokia 108 phone which I haven't used for a while. As a result the device is barred from use. How can I get it unbarred? Thanks.

MPS by Level 1: Joiner
  • 725 Views
  • 1 replies
  • 0 kudos

Resolved! Money taken out my O2 account

I topped up £10 for the monthly 6GB unlimited text and calling but an unknown charge took 14p out of my account. What is the reason for this?

Curious1 by Level 1: Joiner
  • 487 Views
  • 1 replies
  • 0 kudos

Resolved! £5 Big Bundle

Is the £5 Big Bundle still available to purchase or has it been discontinued?

Resolved! Back to O2

So I’ve ordered a sim. It says if you register for my O2 you get £5 and you get £10 for texting free to 21500.Can you do both? And if so in which order.And do you have to top up with a voucher the first time? (still?)— I’m already registered with O2 ...

Anonymous by Not applicable
  • 2712 Views
  • 17 replies
  • 0 kudos

Resolved! WhatsApp call charges

I have recently been charged for making/receiving a WhatsApp call. I have never been charged before although I have been using it almost daily to help my granddaughter with her school work?

LMcRob by Level 1: Joiner
  • 3987 Views
  • 4 replies
  • 0 kudos

Resolved! O2 PAYG £5 monthly sim For Automatic gates

Guys I have bought an o2 sim from a £1 shop and have activated it. I want to use the option of the £5 p/m plan as this will only be used to send and receive texts to automatic gates. When I try to top up the min is £10 but also it says it cannot offe...

s2sap by Level 1: Joiner
  • 1340 Views
  • 1 replies
  • 0 kudos

Resolved! SIM card

I have mobile No [personal details removed] pay as you go! The phone now says no service ... it may need topping up but I cannot use the phone to do so! Please advise

mazen47 by Level 1: Joiner
  • 884 Views
  • 4 replies
  • 0 kudos

Resolved! 2021 Cancel Auto Top Up

I don't know if anyone can help me, I've been trying to cancel the auto top up on my old phone and despite going onto chat and talking to someone, I'm yet to have any luck. Any advice guys and gals? thank you

Matt16 by Level 1: Joiner
  • 1349 Views
  • 8 replies
  • 0 kudos