Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! 18gb daya

Hi I’m suppose to have 18gb data for topping up so I get extra 12gb from a promotion text but I haven’t received

Resolved! the account%20holder%20has%20died.%20how do I close the account and get a refund?

How do I close an account and get a refund when the account holder dies?

Resolved! Think my phone has been cloned

I had a missed call this morning from a number I don't recognise. I went online on Who's Called Me in the UK and it wasn't a number that had been flagged up in any way. I decided to send a text asking who they were and why they had called my number. ...

Resolved! Bundles

I have just joined o2 and my sim was meant to be 18gb for £10 for 3 months, I topped up and have only been given 6gb any ideas why this has happened?

Resolved! pac code

Hi I recently handed my phone back a it was not suitable for what I wanted for. I had a pay as you go and went to a contract. On handing it back I was told I could not keep my number as you cant transfer a contrct to a pay as you go sim. Is the corre...

45gb for £15

Just got new sim 45gb for £15.topped up and its only given me 15gb not the advertised 45gbtried to message o2 on facebook and no reply.There no chat for payg only contract

Resolved! Changing from PAYG to a Big Bundle

Can someone please help with a couple of questions about changing from PAYG to a Big Bundle? Do I need a new sim and does my current PAYG credit balance automatically transfer to the new Big Bundle.Many thanks for any help.

Resolved! Data charges

I am on pay as you go, when using wifi I was charged £2 for data use is this correct, I only thought I would be charged when not connected to wifi, also has the charge gone up from £1 to £2

Resolved! Pay as you gp international big bundle

Hi, I bought i O2 store international big bundle sim and payed 20£. But it says I have 0£ to call for and I need to top it up. I thought 20£ I payed was my first month. What did I pay 20£ for?Cheers, Jolanta

Resolved! Hotspot

How do I set up hotspot? It isn’t in my menu but is in my mobile data menu, when I click it it says contact o2

O2

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