Pay As You Go
Get help and support from other community members with Pay As You Go.
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Forum Posts

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

Martin-O2 by Community Manager
  • 38 replies
  • 2 kudos

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Marjo by Former Staff
  • 15 replies
  • 2 kudos

Resolved! Still getting balance update messages after 24 hours

Hi Ported in yesterday with no problems at all and rang CS to ask for these to be switched off as it's mildly annoying having to dismiss them before locking the phone. Was told it can take up to 24 hours (I know this can happen as updates take time t...

Anonymous by Not applicable
  • 2 replies
  • 0 kudos

Resolved! Gold mobile number

Hi brought a gold number today but when I try to register it,it’s saying it’s registered to someone else but yet I can use the number to ring and receive calls,messages rang o2 with my concerns and they spoke to o2 fraud department who say nothing ca...

Tomo118 by Level 1: Joiner
  • 11 replies
  • 0 kudos

Resolved! E top card

Hi I have just purchased a mobile for my mum from O2 and she would prefer to top up with an E top up card. How do i get one of these for my mum to use?

Bells74 by Level 1: Joiner
  • 5 replies
  • 0 kudos

Resolved! Balance Alert Message

Over the last few days I keep getting a random message with my balance on. I only usually get this message after I've made a call or sent a text but I'm not just getting them randomly. The balance isn't changing so I don't think anything is being use...

Resolved! Lost phone and pay as you go sim

Hi, I lost myn old phone and pay as you go sim (memorable number) but i need my sim serial number to allow me to swap.I can log into my online account to top up but i can locate the sim serial number, just an IMEI and PUK number. can i get the sim se...

k30lls by Level 1: Joiner
  • 8 replies
  • 0 kudos

Resolved! payg phone needs unlocking

I have an old lumia 535 that needs unlocking i understand its free how do i get the details from 02 as contacting them is a nightmareI bought the phone new and was on a monthly contract and bought the phone as a spare

Resolved! Changing Address

I am trying to purchase a new phone on Pay Monthly via O2 online, however I noticed the address stored for me is old and I am trying to change it. I even got a code which gave me access to my details but how to change address was nowhere to be found....