Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

On basic payg, how do I leave?

Hi I am only paying a fiver a month on basic payg however want to leave O2. Not in a contract but not sure if I just leave, or have to give notice. Not bothered about pac codes etc. i cannot seem to see any info on my account to discontinue with O2 i...

Resolved! Stop my spending cap

I want to stop my spending cap

Resolved! Change tariff

Good afternoon,I would like to change my current tariff of £30 to a new one £20. I have tried several times to do it on the app but it doesn’t work.

Mobile internet o PAYG

Hi, for more than a month I cannot access my mobile internet. Any ideas why? Checked phone settings, no problems there. Many thanks.

Resolved! Charges

Why did I bring chArged while the app saying that I still have unlimited minutes (£10 bundle) after a call?

Resolved! Top - Up card after 1 year inactivity

Hello, I am a returning international student and I have a problem topping up my number. I had a 10£ tariff when I first used O2, and I would like to keep it as is. I tried to use my Revolut account to top up, but now my payment is pending (verified ...

Resolved! Change my sim

Hello, I lost my phone and had to get a new one. I now need my O2 to be switched to my new number but obviously don’t have access to my old phone to receive a code

Resolved! Data usage (Roaming)

Hi, I am currently on the £10 bundle and I still have data but I am finding it difficult to use it now that I am in Germany. Is there something I need to do to be able to use my data? Or is my bundle not big enough to roam with my data as I was able ...

Resolved! My number has been cancelled

Hi, I have ordered a monthly O2 SIM (which is awaiting delivery) and requested to port my existing number (xxxxxxxxxxx) to it, instead my current number has been cancelled and my phone is not working. Can you help resolve please? [Mod edit: Please do...

Resolved! create your own number

hellocan i make up my own number? I understand that i might need to pay for it

O2

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