Pay As You Go
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Forum Posts

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

Martin-O2 by Former Staff
  • 62353 Views
  • 79 replies
  • 2 kudos

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Marjo by Former Staff
  • 32219 Views
  • 19 replies
  • 2 kudos

Resolved! What’s the best contact?

Hi guysim with O2 and have been for over 10 years, as a PAYG customer. It works very well for my lifestyle & what I use my phone for, simply topping up £10 every month for my unlimited bundle. I’m now very tempted to change to another provider who ar...

Skmoice by Level 1: Joiner
  • 679 Views
  • 1 replies
  • 0 kudos

Resolved! Double payment taken

I’m on PAYG and get a £10 big bundle every month. Topped up the other day with my card as I usually do but have noticed from a bank statement 2 x £10 payments have been taken?!?! Help plz

Skmoice by Level 1: Joiner
  • 803 Views
  • 1 replies
  • 0 kudos

Resolved! Deposit refund

Had to pay 250 deposit on my device and was told it would be refunded after 3 months but I haven’t received it how do I get it back does anyone have info on this

Claire02 by Level 1: Joiner
  • 484 Views
  • 1 replies
  • 0 kudos

Resolved! Overdue bill payed

I payed my overdue bill today it’s gone from my bank & it’s still saying it’s overdue & data not turned back on.

Kelly25 by Level 1: Joiner
  • 428 Views
  • 1 replies
  • 0 kudos

Resolved! 10GB Free Data

I have received a message a few weeks ago about 10GB free data if you top up before the 06.03.22 I topped up yesterday (05.03.22) and still haven’t received the 10GB data. Any advice?

laaibah_x by Level 1: Joiner
  • 929 Views
  • 1 replies
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Resolved! Big bundle

Anyone know how to get rid of the big bundle and just keep it as a standard pay as you go sim? We bought it for an 84 yr old for emergency and they don’t use it much and so far they have taken all the money each month (£5 should be but taken £10) but...

Choc55 by Level 1: Joiner
  • 552 Views
  • 1 replies
  • 0 kudos

Resolved! Data

I have put my usual £15 on but for some reason it hasn’t given me as much data as I usually get, I’m a bit confused because I didn’t use all of my data from last month but it’s given me even less. It’s given me mg rather than gb

Ty1 by Level 1: Joiner
  • 903 Views
  • 1 replies
  • 0 kudos