Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! Transfer number

Hi I am looking to transfer a number over from virgin to yourselves as a pay as you go service.

Resolved! Direct Debit for PAYG

I have a new PAYG number and a MyO2 account and want to set up direct debit for the Big Bundle tariff. I can't seem to find this option though. Under Top Up I can only purchase a one time top up. Am I missing something?

Resolved! Bought a bundle. Won’t start until 16 years time?!

i just bought a £10 bundle and got confirmation it will start in 2038. Any advice on how to resolve please?

Debit card declined trying to top up

The last couple of times I have tried to top up my partner's O2 PAYG phone, my Natwest debit card has been declinedI have had to top up by phone which is costing me as it's a premium numberIt also takes longer entering all the in I have been able to ...

Resolved! order track

sorry why i can not track my order pls

Resolved! PAC code

I would like my pac code please

Resolved! Change of tarrif

I changed my bolt tarrif and topped up, but it’s saying I haven’t and I have no balance. I am wondering where did the money I topped up with go

Resolved! Can't topup using debit card or voucher July, 2022

First time O2 customer with pay as you go sim and can not seems to be able to topup. I have been trying from one week to try and topup. When trying online through MyO2 using the debit card I get error stating:'Sorry, it’s not been possible to take yo...

Resolved! Monthly £10 data Big Bundle payments

I pay £10 pm on the data Big Bundle, however, this month the debit was more than £10 from my O2 balance. I want to contact O2 to confirm what happened, but cannot find a way to do it.

Resolved! Can Bolt ons be used only once?

I want to have Bolt ons only one time, I’m not sure if I buy it, I’ll be charged every month.

O2

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