Pay As You Go
Get help and support from other community members with Pay As You Go.
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Forum Posts

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

Martin-O2 by Community Manager
  • 45 replies
  • 2 kudos

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Marjo by Former Staff
  • 18 replies
  • 2 kudos

Topping up online

Hi, I'm unable to top up with debit card. Checked with bank and card is ok.

Stu64 by Level 1: Joiner
  • 5 replies
  • 0 kudos

Not receiving SMS messages

I did move my number from Vodafone and now I am not receiving SMS messages so what I need to do.

Clssn by Level 1: Joiner
  • 2 replies
  • 0 kudos

Can't receive text messages

I'm already with o2 on contract but wanted to get a pay as you go sim for my daughter so she can face time her friends.Getting the sim topped up was a nightmare as there weren't any instructions with the sim and the top up number wouldn't accept my c...

BeerLord by Level 1: Joiner
  • 4 replies
  • 0 kudos

Resolved! Upgrade

I recently ordered an update, the money was taken out of my account (£300), never received a confirmation or the phone (as you can probably tell) and when I called the consumer service they hunged up on me. What should I do?

Nina1 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Switching to sim only monthly plans

Hi, I'm thinking of switching from pay as you go to one of the sim only monthly payment deals. I currently have credit on my phone and I'm wondering what will happen to this if I do switch. Is there any way of using this or carrying it over to my new...

AlanGrice by Level 1: Joiner
  • 2 replies
  • 0 kudos

02 SIM in Tesco phone

Hi. Work have bought me a crappy Alcatel phone with an 02 PAYG SIM. I have a Samsung Galaxy Ace that I don't use - so wouold like to use the SIM in that phone. Requested an unlock code from Tesco - didn't work. It does say unlock PIN from SIM provide...

AmandaG54 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Deactivated sim

Hello, I have a One Plus phone that can accomodate two sims. I bought my phone from an o2 shop last year and it came with a pay as you go sim. I decided to buy a contract sim with another network and keep the pay as you go sim as a back-up. Unfortuna...

Gavin0101 by Level 1: Joiner
  • 3 replies
  • 0 kudos