Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! Double data offer

I have received a double data sim and wish to activate it. I am a current pay as you go client but cannot seem to get the top up service to activate the new sim please assist

Resolved! international calls

I’m currently in Greece trying to call Australia. I have the international call bolt on, but when I try to call, it either gives says ‘bundle call’ and cuts out, or it says I don’t have enough allowance and transfers me to the O2 phone services. I ha...

Resolved! “FREE 10” not working

I have just received my new O2 SIM in the post and, it was advertised on the leaflet my sim came in , “get 14 GB for £10” , I topped up with £10 and text FREE10 to 21500 to receive my extra £10 credit. But I receive the reply "It looks like this offe...

Resolved! I brought a flip phone and I'm u sure how to claim the free watch.. can anyone help?

Can't find where to redeem the watch with my phone plan also my receipt is battered and numbers have rubbed off is there a way around this tia

Resolved! Phone bill

Hello i have made a payment of £46.20 and it was taken out mt bank account but i still cannot call or people cant call or text me and i dont understand why

Resolved! Top up using a credit card not registered

I need to top up using my credit card but am getting nowhere as my credit card is not registered and my billing address is in South Africa. I am on holiday here.regardsStella Morison

Resolved! Using my phone in Portugal

In Portugal with my girlfriend (who is also with o2) and whilst her Apple phone works perfectly, my Sony won't make calls, text or connect to the Internet (using WiFi)? Did get the usual welcome text messages and managed to connect to Google maps on ...

Resolved! Top up

Hi I have credit Buț I don’t know how to activate a offer

Resolved! My wife mobile phone was stolen

Hi. My wife mobile phone was stolen by motorbike driver in Peru in Lima today 16.06.2022 about 21.30. Can you blocked her number please. Her number is xxxxxxxxxxxxxx My name is Przemyslaw Broniszewski. I am her husband. [Mod edit: Please do not post ...

Resolved! Free10 code not working

I signed up for the £10 pay as you go sun double data bundle but cannot receive the double data bonus when I text ‘FREE10’ to 21500. I get a response saying I am not eligible. How do I fix this?

O2

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