Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! Pay as you go balance changing by the hour

I topped up my phone yesterday. Every payment would show up and shortly thereafter it would disappear. This afternoon it showed the balance as zero, two hours later the balance was correct and an hour and a half later it was back down to zero. Have t...

Resolved! Moving from Bundles to Standard PAYG

Hi, Was wondering if someone could tell me the answer to the following questions: - If I have just ordered a sim and activated it today by topping up £10, and £10 has automatically been taken from the top up to pay for a bundle, is it possible to rev...

Resolved! pay as you go sim

I have purchased a pay as you go sim thinking that the credit will last until used up but have realised this is a monthly tariff. Can I change to a pay as you go tariff that does not renew every month?

Resolved! Refund

We cancelled my Dad's account and are expecting a refund of the remaining balance of 6.32 pounds but haven't seen it yet and it's been two months. His account number is: 9826172738900486982

Resolved! Top up & abroad dialling

I bought a pay as you go phone for my mother. Do you have to top up every month? How low can you leave your balance of money . What is the minimum spend? Why cant she dial english numbers from Tenerife she has the correct dialling code

Resolved! Top up successful but no data

I topped up with £15 it says successful but I have not got new data!!!! Why can't i use the data I've paid for!!!!!

Resolved! Balance Refund

I have a new phone number (and a pay monthly contract). I don't need my old number (which was pay as you go), but if I cancel it apparently I loose the balance still remaining. How do I get these funds back? There doesn't appear to be any easy way to...

Resolved! Pay as I go using non-UK credit card

Hello. I want to top up my UK O2 phone, but the address of my credit card is in France, which does not seems to be allowed. How else can I top up my phone?Regards,Richard Daniel

iMessage

Hello I've been facing this problem for a while now, The phones im using are iPhone 4S And iPhone 7. My problem is that whenever i put a O2 Sim card in it works fine until iMessage says failed to activate I've tried everything to getting a new sim ne...

Resolved! pay as you go

My mum is 89, we have just asked for her pay monthly to be changed to pay as you go that we could top up maybe every 3 months as she will prob only make 2 calls per month. The sim o2 have sent her has 7gb data £10 ( she only makes calls) and not clea...

O2

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