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Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

Martin-O2 by • Former Staff
  • 51543 Views
  • 79 replies
  • 2 kudos

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Marjo by • Former Staff
  • 26081 Views
  • 19 replies
  • 2 kudos

Resolved! Rollover tariffs

Can I restart a tariff even though I still have one going

Sam37 by • Level 1: Joiner
  • 371 Views
  • 1 replies
  • 0 kudos

Resolved! Top-Up Balance

I use a web site to top-up my balance. It's not O2's website. I always choose either £10 or £20 top-up amounts. Now, I have discovered that my balance, according to O2 is £9.85. I have just added anoth £10 to it. My question is for what was I charged...

AJ99 by • Level 1: Joiner
  • 1062 Views
  • 2 replies
  • 0 kudos

Resolved! Phone credit has disappeared

I loaded £15 onto my card yesterday. I just went to sent a text message (not an iMessage) and it’s saying I have no funds to make a call.

Ben38 by • Level 1: Joiner
  • 1036 Views
  • 1 replies
  • 0 kudos

Resolved! Order

Hi, yesterday I ordered a phone but received an email saying it’ll deliver today but couldn’t receive anything.

Laxsana by • Level 1: Joiner
  • 359 Views
  • 1 replies
  • 0 kudos

Resolved! Topping up in spain

can anyone please help..I'm in spain at the minute and have a top up voucher. But cannot phone 4444 as it doesn't accept shortcodes in spain.I've tried everything on my 02 app to find the top up voucher part. But It goes straight on to top up by card...

Tommy11 by • Level 1: Joiner
  • 1775 Views
  • 8 replies
  • 0 kudos

Resolved! Top up my rewards

Hi,I have changed from top up to contract. But I have £9.40 in rewards saved. Some are expiring soon.Is it possible to top up (add money) so I can claim a shopping voucher (£10)?Or can anyone suggest how I can use my £9.40 so it's not wasted?

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