Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Calls Not getting through

I am currently outside the UK, my phone is roaming, just put credit on but my calls are not going through.

Resolved! Puk code

My phone is blocked and need a Puk code

Resolved! Change tariff again

I have changed my tariff before and the new tariff should be started at Jul 29. But I change my mind now and want to keep the existing tariff. However, I cannot change back to the existing tariff on the O2 website because tariff can be changed only o...

Reactivation procedure for deactivated sim

HiI've just had my sim reactivated and credit put back on after O2 wrongly deactivated it despite topping up in December 2021 and using in April of this year. However, the live chat told me:"You must top up within 24hrs of reconnection, and then make...

Resolved! Refund on PAYG

My wife passed away last February and her iPhone has still got credit. Is it possible to have this credit refunded or transferred to another number ?

Resolved! My data didn’t work abroad

Last week I was in Guernsey, my phone was set to travel on but I got no data? is that normal?

Resolved! Transfer number

Hi I am looking to transfer a number over from virgin to yourselves as a pay as you go service.

Resolved! Direct Debit for PAYG

I have a new PAYG number and a MyO2 account and want to set up direct debit for the Big Bundle tariff. I can't seem to find this option though. Under Top Up I can only purchase a one time top up. Am I missing something?

Resolved! Bought a bundle. Won’t start until 16 years time?!

i just bought a £10 bundle and got confirmation it will start in 2038. Any advice on how to resolve please?

Debit card declined trying to top up

The last couple of times I have tried to top up my partner's O2 PAYG phone, my Natwest debit card has been declinedI have had to top up by phone which is costing me as it's a premium numberIt also takes longer entering all the in I have been able to ...

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