Pay As You Go
Get help and support from other community members with Pay As You Go.
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Forum Posts

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

Martin-O2 by Community Manager
  • 36 replies
  • 2 kudos

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Marjo by Former Staff
  • 15 replies
  • 2 kudos

Resolved! Topping up

I am attempting to top up my phone, and obviously I have missed something, as the 4444 number is not recognised, and as I am currently living in The Netherlands for a few months, I cannot top up online, as I have a foreign address, the billing sectio...

Lee1982 by Level 1: Joiner
  • 11 replies
  • 0 kudos

Resolved! New phone

Dear retenton team, I have been with o2 for some time now, and am looking to upgrade my phone. I would like something like the Samsung galaxy s10, but have not found a plan that suits me yet, so looking for options. Looking forward to hear from you. ...

Resolved! top up

Your website will not let me top up. When I get to the when it says "enter card details" nothing happens R Williams (Mrs)

Resolved! Barred Phone

Hi. been lost one of my phone wich is iphone xr and the guys wich bared the phone they bared my both of phones , because i was at O2 shop and they call for me to see if my iphone 8 is barred and it was barred so can you check if is still barred ...

Cristina by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! Data control

Is it possible to arrange for data access to be blocked once allowance is reached?

Lindap269 by Level 1: Joiner
  • 5 replies
  • 0 kudos

Resolved! Cancel a network switch on classic payg

I asked a young relative who claimed to know about these things to get a pac to move an ee number to O2 but it looks as if they've arranged to move from O2 to ee by mistake. Is there a way to cancel a porting request once the online form has been sub...

Spen by Level 1: Joiner
  • 6 replies
  • 0 kudos

Resolved! Missing o2 Rewards voucher

Hi! I cashed in £10 of my o2 Rewards balance for an Amazon gift voucher last Weds (10th) however i still haven't received the voucher. I was hoping that i would have it by this weekend as i wanted to put it towards a gift for my fiance I've been give...