Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...
Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...
I have just topped up and need to use my internet now can I renew my top up?
Hi there, I recently got a new card and tried to change my auto top up details but keeps coming up saying "An issue has occured please try again". I've done this several times over a several day period. Is anyone aware of current issues with this or ...
Hi,I just added £10 to my O2 account. My goal in doing this was to keep my phone number live while out of the country for a few months. Unfortunately, the £10 was automatically used to buy an O2 monthly bundle. Of course, this bundle is no use to me ...
How to get a PAC Code on PAYG?
can somebody please help me norh of my o2 numbers have been disconnected because I haven’t paid the bills. However I need to get verification codes via Text message but I’ve got no service
Hi, I'm trying to get my PAC code. First I tried via 65075 but I get a text message back saying there's a problem with the system and asking me to try again later. I tried multiple times and this error message comes back consistently... I thought I w...
Please can I have my connection back on as I've paid my bill
How do I do this?
I topped up £10 pay as you go credit to my account for standard use. However it automatically started a £10 bundle for me. How can I cancel this and use the credit as normal? I've tried to access the chat from the My O2 app but it's going round in ci...
I just bought a new phone - google pixel - which has one sim card slot and esim for the second number. As I live overseas at present, my o2 number should be the second number. How do I get a qr code to set it up? Is this even possible? I have just th...
