Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! I'm on pay as you go £30 top up for 100 gig but my network isn't working in italy

I've tried to read the community posts but nothing seems to help. I've arrived in Italy and received a welcome text from O2 about roaming, and my roaming is turned on for all networks.I went into the O2 shop at the strand in london and the staff said...

Resolved! Costs while abriad

Can anyone help please. I have just been abroad for a week in Turkey. Before I went, I topped up my phone. When I landed in Turkey I made two quick calls, one home and one to family in Turkey. I also sent one text to England. I then turned off WiFi, ...

Resolved! Roll over data

Hi if I have 20gb of data per month but only use 10gb, does the remaining 10gb accumulate so after 6 months I’d have 60gb?

Resolved! Changing contract

I have requested to change contracts with a new provider do I need to contact 02 to make this swop happen ?

Resolved! Balance Transfer From Vodaphne

Mobile number. O2 xxxxxxxxxx Vodaphone number xxxxxxxxxx Hi, Thanks for help. I recently bought Two (2). SIM cards for a new TTfone TT140 I incorrectly bought a £10 balance for the Vodafone sim. Is it possible to change the balance in favour of O2 pl...

Resolved! Amazon voucher

Hi all, I have claimed my O2 rewards in the form of a high street voucher - Amazon - but it hasn't arrived. Who do I contact? I can't find anything.

Resolved! Refund

I would like a refund

Resolved! O2 mischarged me.

My tariff is 1p for INT call. Every time I tried to contact a landline in Bangladesh, it rang once and cost 4p. Could you kindly tell me if I was robbed or if there was a technical issue.

Resolved! Top up

My speaker on my phone is broken and I have a top up voucher and can’t get it applied to my credit how can I do this without phoning

Resolved! Unlock my phone

Hi I went to unlock my 02 phone last week so that I could put a different sim in it, it has been 7 days and has no reply from 02 they said they would get back to me with what to do next within 7 days?

O2

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