Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! Double data

Hi all, I was told I can get double data for three months when activate a new PAYG before 22 June, so I chose £15 Bundle with 15GB which should be doubled to 30GB, but the fact is I still got only 15GB. Could someone tell me how to fix this? Thank yo...

Resolved! New pay as you go sim

I recieved my pay as you go sim today and it won’t allow me to top up

Resolved! Cancel

I want to cancel my bolt on tariff

Resolved! claim allowances

In my O2 account as a pay as a go say that i have 2989 O2 texts and 12000 minutes of O2 calls and 0.0MB of data left. How can i claim that to my phone? Regards

Resolved! Cancel number

I changed country and I can't find a way to stop paying a monthly fee for my O2 number I'm not using constantly.I can't find a way to switch to a pay as you go plan.I can't find a way to cancel my contract without being ask to move it to another serv...

Resolved! Need data for short term

I need to use my SIM for only 2 more days after the end of this billing cycle, so don't want to buy nig bundles. What should I do ？

Resolved! Problems with bundle and free10

Activated new sim bundle 10 pounds today states double data 14gb instead of the 7gb haven't got it, which the free 10 credit code not working contacted 02 no response they said call me back they didn't and when I rang again no help at all

Resolved! Double data offer

I have received a double data sim and wish to activate it. I am a current pay as you go client but cannot seem to get the top up service to activate the new sim please assist

Resolved! international calls

I’m currently in Greece trying to call Australia. I have the international call bolt on, but when I try to call, it either gives says ‘bundle call’ and cuts out, or it says I don’t have enough allowance and transfers me to the O2 phone services. I ha...

Resolved! “FREE 10” not working

I have just received my new O2 SIM in the post and, it was advertised on the leaflet my sim came in , “get 14 GB for £10” , I topped up with £10 and text FREE10 to 21500 to receive my extra £10 credit. But I receive the reply "It looks like this offe...

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