Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! Buy bundle

I just want to buy a bundle instead of topping up

Resolved! O2 is wasting my time again!

Why is it not possible to view balance information. Something has been going on for over a week now. Attending to your customer services online is a nightmare.

Resolved! Withdraw

Hi I was just wondering can I withdraw my topup I really need the money back

Resolved! Unable to get my iPhone Unlocked

Hi, I requested a few days ago to get my uncles iPhone unlocked, he has given it to me when he upgraded his phone. I don't want to ask him to do it because he's a bit of a technophobe and is worried his new phone will stop working. I've signed up to ...

Two redundant PAYG SIMs now I have an O2 contract

I had a couple of O2 PAYG SIMs that I had as a backup in case I couldn't get a signal with my contract SIMs with other providers. Now Virgin Media have swapped my Virgin Mobile contract for an O2 contract, they are redundant. The PAYG SIMs are on £5 ...

Canada & USA

O2 pay as you go. I am going to Canada & Alaska USA. I don't want to end up with massive charges.I don,t want to make long distance calls. Perhaps jus a few local ones.If I leave roaming on will I be switched to a supplier with call charges similar t...

Resolved! Remind me to top up even after I have recharged

I have some problems, my package is 15 pounds per month, but after topping up 15 pounds I am reminded that I still need to top up, but it shows 5.51 pounds left in my account, I don't understand why this is, at the moment my mobile number can call an...

Resolved! Ported to O2, can not receive calls

I moved across to O2 from Three and it has all worked apparently but I am unable to receive calls. Customer Service have been no help and every time I call tell me to wait 24 hours. Has anybody else had this problem? I am on a bundle as opposed to to...

Resolved! Sim

I purchased a sim today people can call me but I can’t call them I topped up in the shop and have the reciept

Resolved! how to get o2 to reconnect my phone

My phone says for emergencies only and has £11+ on it. Hoe do I get it reconnected by o2?

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