Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! Can’t log into O2 app

I am a pay as you go customer but can’t log into my O2 app/web. I am getting this message “Something went wrong.Oops. My O2 isn't available to you yet.If you're new to 02, it can take up to 48 hours for your account to be ready.If it's been longer th...

Resolved! Please refund!!!!!

Hello! OfficerI am not enjoying any service from O2, the signal of O2 in my place is very bad, I can't continue to use it, please refund me, thanks. I have topped up 20 pounds please refund me, thanks!

Resolved! Bolt ons and leaving the country

I'm going to be leaving the country for a couple years for work. Should I cancel my bolt on or can I use it overseas? Any recommendations?

Resolved! £10 Rolling Plan 10GB - 25GB promotion?

I bought the £10 rolling plan and have only received the 10GB data allowance and not the 25GB advertised. I phoned customer services and was put through to another department. When I raised the problem they said my line was bad and cut me off. Has an...

Resolved! Number Porting went wrong on O2 website

I tried to port in my number to O2 PAYG online (https://www.o2.co.uk/help/device-and-sim-support/how-to-keep-your-mobile-number/online-form) but it shows "Oops. Something went wrong." after I entered all the information. I tried to use the virtual as...

Resolved! £10 Rolling Plan paid twice

Yesterday I received my sim and set up the £10 rolling plan. I was moving between the app and my PC and was logged out just after making the payment. I had to do a second payment of £10 to set up the plan as I assumed the first hadn't gone through. H...

Resolved! I’ve topped my phone up but it’s not showing on my balance or my bundle

Has anyone else had the same problem topping up there phone changing there bundle and then getting a message saying it will take half an hour then suddenly it’s been 1 hour and 30 mins and still nothing !

Resolved! Help with PAC number transfer and Rolling Plan

I recently left my last contract with a different provider, requested a PAC code, and found an o2 rolling plan that looked ideal for my needs. I ordered a PAYG rolling plan sim card but there was no option to add the rolling plan onto my new sim, eit...

Ontopup

I paid for a top up with ontopup on 31 October. It is now 3 November and no credit has been added. Has anyone else had problems with this company??

Resolved! Phone won't work with different sim cards now

I'm trying to switch from O2 to Three, today my service just stopped without warning, and the new SIM that I put in won't work with my phone. It's an unlocked phone from Tesco Mobile so I don't understand what could've happened.

O2

Forum Posts