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Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

Martin-O2 by • Former Staff
  • 54770 Views
  • 79 replies
  • 2 kudos

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Marjo by • Former Staff
  • 27772 Views
  • 19 replies
  • 2 kudos

Resolved! Spam text messages (possible scam)

I recently got a new O2 sim card, but I've been receiving text messages from someone called Lowell (I'm guessing a company), trying to get in touch with someone called Darren Percival, I'm unable to block them and I'm not sure what to do since I keep...

Sparke by • Level 1: Joiner
  • 2486 Views
  • 2 replies
  • 0 kudos

Resolved! Wi-Fi calling

Hi, Does anyone know how to set up Wi-Fi calling on an iPhone 14 with a pay as you go sim? Thanks in advance

Yazzo by • Level 1: Joiner
  • 932 Views
  • 1 replies
  • 0 kudos

Resolved! Rewards

I’m on pay as you go and I collect rewards when I top up my phone I’m trying to save for a new phone but why should some of my rewards expire at a certain time if I don’t use them?

Burtie by • Level 1: Joiner
  • 1227 Views
  • 3 replies
  • 0 kudos

Resolved! Pay as you go £10 big bundle

My account has slowly crept up to £30 and I have been going round in circles on the website to check my payment date and amount. I never use the allocated free calls, texts and data and this I hope what is not used is moved into the next months accou...

tess4 by • Level 1: Joiner
  • 2216 Views
  • 5 replies
  • 0 kudos

Resolved! Sim replaced pay as you go

Hi I got a new sim yesterday and had the process for replacement to my old number, it’s not been 24hours but still have no service

Roy2 by • Level 1: Joiner
  • 1050 Views
  • 2 replies
  • 0 kudos

keep my number

I have submitted the form online to keep my number, it is successfully and let me wait. It is over 48h now, why?

Kun by • Level 1: Joiner
  • 1025 Views
  • 3 replies
  • 0 kudos

Resolved! New 5G sim

I have a new phone the iphone 12 and I want a 5g sim how do I go about getting this

callumx1 by • Level 1: Joiner
  • 1004 Views
  • 3 replies
  • 0 kudos

Resolved! Plan

I bought a 20gb sim card for 10 TL. but the system gave me 7gb of data. what should I do

Muh7777 by • Level 1: Joiner
  • 887 Views
  • 1 replies
  • 0 kudos

Blocking gambling sites

I contacted via Twitter was told I could block gambling sites as part of parental controls. They sorted it never worked. Called to do it they said they have fixed it. Called again today was hung up on twice told they blocked premium and international...

Phil17 by • Level 1: Joiner
  • 2572 Views
  • 2 replies
  • 0 kudos
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