Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Cannot Top-Up

Hi All,I switched to O2 a month ago on the 10 quid top-up plan just to try it out. Now I am trying to top-up via the web but it's not allowing me. It's funny because my whole family could get this working for them, it's just mine that's not working. ...

Resolved! Tariff

Good afternoon, I am really hoping you can help me. I've recently suffered severely with my mental health, having to leave work, go onto benefits etc. I have just got my new pay as you go sim today. Never used one before so followed instructions, the...

Resolved! Over charged

I topped up but it has taken the payment 3 times as it was saying it was failing to verify now my bank is overdrawn for 30 pound

Resolved! Costly New PAYG requirements or you get disconnected and lose your number

I have always been aware of what used to be the 180days of non chargable use and your SIM was disconnected and you lost any credit and ALSO YOUR NUMBER. I now see browsing the Classic PAYG terms that this has changed and you have to TOP UP or add a B...

Resolved! PAYG SIM O2 logon

I've had a PAYG Sim in my gates for many years and was able to top it up when needed online. Now when I logon to O2 it says it is sending a code to my number. Problem is th eSIm is in the gates. It's also the older style large sim so I don't have a p...

Resolved! Looking at o2 rolling plan

Been looking at the o2 £15 rolling plan. I currently on the o2 big bundles £15 plan. How easy is it to set up rolling plan been looking at similar £15 rolling plan and how long will it take to set up and how dose it work.

Port my number

It’s been six day since I lost signal on my old sim but number hasn’t been ported over tried to contact O2 via watsapp, Twitter, instagram but no postive reply. My friends and family can’t get through to me except watsapp. No one in O2 seems to know ...

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Money came out of my back but not showing as top up

Resolved! Port my number

I am switching from EE to O2 PAYG. I have given my PAC to O2 on last Wednesday (26/10/22) first by filling up on line form but number didn’t ported over next day then on Friday I contacted O2 via watsapp. I was told that online form failed and took m...

Resolved! Calls dropping after 5 mins and data not working

Hi, recently changed to o2 last night thinking it’ll be a good idea, no. Since switching my calls drop after 5 mins I can’t even speak to o2 on the phone as it drops mid convo. I purchased a £10 top up to get 7gb data plus 20gb on the company which I...

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