Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! New phone

Today my daughter bought a new phone at the o2 store. the seller with the phone also sold a sim card which we didn't need and which cost us exstra £10. when I said we don't really need it, the seller says he must sell it together with the phone.when ...

Resolved! Free £10 credit. It looks like the offer isn’t for me?

Hello just topped up and text 21500 FREE10 and recieved a text saying the offer isn’t for me? I’ve still got the o2 packaging what says I’ll recieve £10? it expires in 4 days the offer? Can anyone help?

Resolved! No coverage

No coverage in BB5 4JT postcode area,anyone know when this is likely to be sorted out?

Double Data

Hi everyone, How can I get the double data promotion, please? Thanks for your help!

Resolved! Change of tariff

Hi, I would like to change tariff on my rolling plan. But it shows only error messages after attempts. Tried website, o2app, computer, all the same. Can you help?

Resolved! Double data

Double data is not Working. It’s still showing only 7gb when I log in to My o2. I’ve texted “Double” 4 times and nothing happens…

Resolved! Can’t top up my phone

Hi, I can’t top Up my phone, it says the number isn’t a pay as you go number, even though it is. Can this be resolved?

Resolved! Big bundle extra data promotion

I joined o2 today, activated a £20 big bundle....i was expecting 60gb a month data for three months but I've only got 30gb. How long does this take to appear?

Resolved! keep my old number

I want to move to a pay as you go sim but keep my old number. how do I do that ?

Can't log onto my o2 and it says that I don't a product for my phone, which I do

As stated above I can't log onto my o2 and it says that I don't a product for my phone, which I do when using the website.

O2

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