Pay As You Go
Get help and support from other community members with Pay As You Go.
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Forum Posts

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

Martin-O2 by Community Manager
  • 50 replies
  • 2 kudos

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Marjo by Former Staff
  • 18 replies
  • 2 kudos

Resolved! Top up

I just top up my sim £15, but I have not received the money

Iwona3 by Level 1: Joiner
  • 1 replies
  • 0 kudos

transfer number but keep sim

Hi, Interesting to see that O2 use their customers to help each other out rather than making it in any way easy for their customers to contact their customer services dept (assuming that they have one) for some help. Mind you, I'm sure I'll get much ...

yebaws by Level 1: Joiner
  • 9 replies
  • 0 kudos

Resolved! Pay As You Go Inactivity

Hi EveryoneRight now, I'm out of the country and probably won't be back for another year or so (due to the pandemic as well as the project that I'm conducting). O2 Roaming is not working where I'm based at the moment and that's why I can't make or re...

MD110 by Level 1: Joiner
  • 9 replies
  • 0 kudos

replacement sim

I wonder if anyone can help on this.Following a ballooning of its case caused by a faulty battery I recently disposed of my wife’s old PayAsYouGo iPhone, but neglected to remove the SIM. She would now like to request a new SIM to use in a replacement...


I can't seem to get disney on my phone it's taking me in circles and the app wont work

Fuming by Level 1: Joiner
  • 1 replies
  • 0 kudos

No signal

Old phone broke so had to get new, my SIM card wouldn't fit in so needed to get a new one. So new sim has come and put it in my phone and I just get nothing, no signal at all. Go on phone book and it's got the o2 top up line and stuff so must be regi...

Peterm by Level 1: Joiner
  • 8 replies
  • 0 kudos

Tariff change

I went to change my sons pay as u go classic tariff to a big bundle £15 a month.It processed then said it would not start till April 2038.

Jess79 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Unlocking LG K4

Hi,LG K4.I am trying to unlock my phone which i bought from O2 ( over 2 yrs ago and never used) so I can go to another provider (vodaphone) I have filled out the unlock request and got a reply with details on how to unlock the device, but when I get ...

Lesley62 by Level 1: Joiner
  • 4 replies
  • 0 kudos