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Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

Martin-O2 by • Former Staff
  • 52576 Views
  • 79 replies
  • 2 kudos

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Marjo by • Former Staff
  • 26543 Views
  • 19 replies
  • 2 kudos

Resolved! 10% reward every 4 months

I had collected , approximately £26 that I always use as extra credit. This I have done for years! I go to collect my 10% today, and my balance has gone to £0. No warning, no nothing. Had I known I would loose all this money. I wouldn’t have bothered...

Rain by • Level 1: Joiner
  • 404 Views
  • 1 replies
  • 0 kudos

Resolved! Has o2 stopped delivery reports using *0#

Not that I now use SMS messages that often now. As use messenger or whats app more often but has o2 stopped the delivery reports of messages using *0#. So you know the message was delivered to the other end.Just wondering as sent 4 SMS messages the d...

Resolved! Promised credit didn't arrive

I am wondering whether you would be so kind as to help resolve an issue? On 08/03/2023, a text message was received stating: "O2: Fancy an extra £3 credit? To get it, just top-up any amount once before 14/03/2023. After your top-up we'll send a text ...

cas_uk by • Level 1: Joiner
  • 491 Views
  • 1 replies
  • 0 kudos

Resolved! 10%

Why am I not receiving my full 10% back on rewards 

Annie71 by • Level 1: Joiner
  • 324 Views
  • 1 replies
  • 0 kudos

Resolved! Data

I’ve tried to get access to data and have now paid twice for the bolt on that doesn’t work.

Stuart10 by • Level 1: Joiner
  • 380 Views
  • 1 replies
  • 0 kudos

Resolved! Debt

Well I’m currently in debt with 02 by £25.52 on my phone which I didn’t know about until all my services was off but then they have the cheek to say to ring a number to pay which I can’t if my services are blocked. So I use my mates phone to try and ...

Louis6 by • Level 1: Joiner
  • 407 Views
  • 1 replies
  • 0 kudos

Resolved! Data

Hi at the moment I pay £10 per month I get unlimited text and call with 7gb data I'm just wondering if there is any chance I could Lower the text and calls for unlimited data thanks

SarahW3 by • Level 1: Joiner
  • 458 Views
  • 2 replies
  • 0 kudos

Resolved! payment card rejection

Ref: phone number xxxxxxxxxx I have been trying to top up using a master card and a visa card and when get to pay message comes up saying we cannot take your payment try a different card or try again, if not contact your bank. Please can you tell me ...

9Aevw386 by • Level 1: Joiner
  • 654 Views
  • 2 replies
  • 0 kudos

"Your cellular service has been suspended. Please contact your service provider about reconnection"

For the third time in 6 months, my O2 credit has disappeared while abroad despite not making or receiving any calls. Sometimes a voicemail has been received and not listened to. But nothing has happened that could cost me any money. Across these 3 oc...

marcofoo by • Level 1: Joiner
  • 1399 Views
  • 2 replies
  • 0 kudos
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