Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! o2 Rewards Missing

Hi I opted into o2 rewards yesterday morning, and then purchased a Rolling Pack. However as of today my o2 rewards balance is still showing as £0 - how long does this normally take to appear? Thanks!

Missing Top Up

Hi. I have added £25 to my pay as you go sim, via the App. However only £15 has been added to my phone. I do not have any bolt ons. I have tried speaking to O2 via live chat but have been told that they can not deal with pay as you go queries and tha...

Resolved! Payment taken, close account,

Good day, Please close the account and any payment for the number xxxxxxxxxx which is now under EE. Name Ioana [personal details removed], address xxxxxxx. However, nothing will appear because it was moved. Also, the amount £10 was taken from my bank...

Resolved! Changing email address

Hello, is it possible to change my O2 Community account email address without changing my main My02 account email address, that my Community account is connected to? Or are both one and the same? Is it possible to open up an 02 Community account with...

Resolved! My partners old SIM - rarely used - cancelled by O2 and remaining credit gone

My partner barely used his mobile phone but recently we decided because of health issues that he should start carrying it around again, he did have some remaining credit on it but when we came to start it up both the SIM and credit remaining had been...

Resolved! I cant top up

I cant top up using app or web. I cant log into the app at all. When i try to top up from the web it says no products available to you.

Charge to Mobile - Xbox

Hi, I am tryin to purchase a game through charge to mobile on xbox but it's not working. I've just been through xbox support and they said I need to contact you. I've completed all steps with xbox already. How do I enable charge to mobile on my phone...

Resolved! Pay as you go sim

Hi does any one knows how to cancel big bundle or change it to another big bundle tariff

auto top-up tool not available

Hi, I set up auto top-up a while ago, which I found very useful. However, now I note that there is no place in "my02" to access the tool to change it (my card has changed so I now just get a SMS message to say the auto top-up fails, but I cannot find...

Resolved! Top up

First I topped up 30 pounds then after that I topped 25 pounds but now I have got 40 pounds all together. And 30+25 is 55. But I have got 40

O2

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