Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Neither app or website not accepting debit cards for rolling plan

Hi all, I just received a new pay as you go sim and want to add a rolling bundle but I can't make a payment on any of my cards. It's very frustrating! Is there a technical issue on O2's side? Thanks Harry

Resolved! Merging two different PAYG accounts

I have two different PAYG accounts with O2, which I would like to merge into one. Hence, I effectively want one of my SIM cards cancelling, but before it is cancelled, I would like the credit thereon to be moved onto my other SIM. I am aware that I w...

Resolved! O2 app

i had a contract with use under my number , virgin then offered me a 02 sim as part of my package I changed sim and requested the same number be kept , in the chnage over I’ve been locked out of the 02 app which wont allow me back in as saying my acc...

Resolved! Which network to choose in Sweden?

Hi all, for Sweden, which networks should I choose for PAYG roaming? Thanks

Resolved! Sending SMS in poor reception areas

Am I imagining things but in recent weeks possibly, when I compose an SMS and send it in areas where the reception is poor my SMS end up as 'failed' with an exclamation mark. In the past I'm sure this did not happen and when I moved into a better rec...

Resolved! Big problem with actication new pay as go numbers!! URgent fix this!

Dear friends,I have to report this problem. I registered a new o2 number today.Activated the app and it works. From the application, I tried to select a tariff package that suits me, 100GB for 30GBP. I tried to choose a tariff and then top up, but un...

Resolved! New sim

hi I need the number for 02 so I can get a sim only deal thanks Tony

Resolved! I cannot top my phone

My phone no. [personal details removed], I found that I forgot to top-up my phone, now I sm try to top up my phone no, I log in O2 but message showing to contact O2, can I top up my phone number again?

Resolved! Top-up Issue

I recently topped up my phone but did not receive any of the data or benefits

Resolved! Refund

today I purchased a £10 voucher for a top up and £2 got taken out of my account for a bolt on that I forgot to remove dose anyone know how I can refund this

O2

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