Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! Billing

I pay for O2 on a monthly Top Up, which takes £15 on the 22nd. Last month I topped up £15 on the 20th and on the 22nd it told me there was not enough money to pay the monthly charge so I had to pay another £15. Does anyone know why this might happen?

Resolved! Cannot make/receive calls or texts

I recently purchased a SIM, pay as you go topped up with £15.However I cannot make or receive calls or texts but I can use my data. When ever I try to make a call it says "Unknown call" then ends. My device is a unlocked S9I do have texts and minuets...

Resolved! Clarification on roaming

Hi,I recently switched to O2 Pay As You Go. I understand that I can use my minute, text and data allowance in Europe Zone the same way I'd use them in the UK. But could someone please clarify for me what counts as "roaming"? In terms of calls and tex...

Resolved! I can't access my O2

Hi, I am not being able to access my O2 from MyO2 app. Can you please help me to access it?

Forwarding calls

I have a new...for emergency....payg sim.Unbeknown to me, I understand that the Forward all Calls option is not available on payg sims.Is there anyway around this ? Thanks.

Resolved! Added money to betting account and now need to show proof of funds

I used my PAYG sim to top up my betting account and they are requesting a phone bill as proof of funds. How to I get transaction of PAYG number?

Not able to make phone call abroad

Hi there , I'm abroad and I'm not able to place a call or get connected , I can only use data and I've managed to call on one or two occasions only . Could you look at this matter please I don't feel safe driving far away from home and not been able ...

Bought a £10 tariff PAYG sim, and i'm unable to use or enable data.

Bought a £10 bundle, along with a PAYG sim.Bundle is unlimited minutes/texts and 7GB data.My minutes and texts work fine, but my data does not work at all.I've tried enabling my MBB number, found on the plastic holder the sim was attached to, but it ...

O2 WiFi status on Elizabeth line

Hello, do we know if the 02 WiFi is operating in the Elizabeth line? I am really struggling to get connected. thanks!

Resolved! No signs

No signal for two days. Obviously can’t ring o2 and there’s no where to speak to an advisor

O2

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