Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! Change of tariff

Hi, I would like to change tariff on my rolling plan. But it shows only error messages after attempts. Tried website, o2app, computer, all the same. Can you help?

Resolved! Double data

Double data is not Working. It’s still showing only 7gb when I log in to My o2. I’ve texted “Double” 4 times and nothing happens…

Resolved! Can’t top up my phone

Hi, I can’t top Up my phone, it says the number isn’t a pay as you go number, even though it is. Can this be resolved?

Resolved! Big bundle extra data promotion

I joined o2 today, activated a £20 big bundle....i was expecting 60gb a month data for three months but I've only got 30gb. How long does this take to appear?

Resolved! keep my old number

I want to move to a pay as you go sim but keep my old number. how do I do that ?

Can't log onto my o2 and it says that I don't a product for my phone, which I do

As stated above I can't log onto my o2 and it says that I don't a product for my phone, which I do when using the website.

Resolved! your mistake

First I did change my tariff from 10 £ per month to £30 data Big Bundle v per month. And then I top up on my O2 30£. But you charge me 10£ for previous tariff which I did change . So I would like to have my 10£ back because you left me only 20 £ on m...

Resolved! I can't make call while abroad.

I did active and top up my new card while i'm on holidays in EU zone.I can use data but every time i want to make a call I hear messege " this request is not avaible for this number"O2 Chat told me to call UK landline, but there is no chance to make ...

Resolved! Refund

O2 cancelled within 14 days so refund £6 now

Resolved! Big bundle

How can I cancel my big bundle to calling credit

O2

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