Pay As You Go
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Forum Posts

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

Martin-O2 by Community Manager
  • 12496 Views
  • 50 replies
  • 2 kudos

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Marjo by Former Staff
  • 9459 Views
  • 18 replies
  • 2 kudos

Resolved! Big Bundles all inclusive minutes

Hi, I've recently bought the £5 Big Bundle, it says unlimited minutes and unlimited text messages. Does this cover ALL networks or is it just on an O2 to O2 basis? I've looked in the T & C's but it doesn't make it clear

patricia by Level 1: Joiner
  • 214 Views
  • 3 replies
  • 0 kudos

No signal

I have poor signal on my Samsung a20e.For the last few days I have had a H letter where my 4G usually sits.I have reset my network setings twice.I have followed trouble shooting guides. I now have one bar signal and still says H. I also have no data ...

Hamlett by Level 1: Joiner
  • 231 Views
  • 5 replies
  • 0 kudos

Resolved! Non reflecting top up

First I changed my tariff from 10pounds bundle to 20pounds international bundle,then I was as asked to top up in other to activate my new tariff,I top up (20pounds) but only saw 10pounds in my account balance (I received a debit alert and the number ...

Queen by Level 1: Joiner
  • 99 Views
  • 1 replies
  • 0 kudos

Leaving.

Hi, i would like to leave o2. 

Marek1 by Level 1: Joiner
  • 198 Views
  • 1 replies
  • 0 kudos

Big bundle

Hi!I activated my new SIM card which is advertised as 18GB for 10 pounds yesterday, but still it shows I only got 6GB and I wonder what do I need to do or where can I see my extra 12GB

Zs by Level 1: Joiner
  • 345 Views
  • 3 replies
  • 0 kudos

Resolved! international bolt on with £5 big bundle?

My mother aged 90 has a non smartphone with a £5 unlimited uk calls bundle in her nursing home and needs no data. My sister has moved to Spain so can I add the international bolt on so she can ring her for £0.03p per minute as well as having unlimite...

PeterVeni by Level 1: Joiner
  • 164 Views
  • 1 replies
  • 0 kudos

Big bundle

Hi! I’ve just activated my new O2 PAYG SIM card which is advertised as 10pounds for 18GB data. But I just got 6GB data and I also got some messages which I thought might be belonging to the previous user, so I want to know if my card is not a new car...

Zs by Level 1: Joiner
  • 478 Views
  • 5 replies
  • 0 kudos

Canadian trying to use and top up O2 sim card

Hi there,My bf just arrived in the UK today for work and is there for 6 weeks. He has a Canadian phone plan and was hoping to avail of O2's services by picking up a sim card and topping it up as needed so he can stay in contact with us without spendi...

Candie_8 by Level 1: Joiner
  • 457 Views
  • 5 replies
  • 0 kudos