Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! Rolling plan keeps taking payment

Hi! Had a PAYG SIM with a rolling plan, ported it onto a different network - but O2 keep taking payment for the rolling plan I had an email saying they'd stop as the SIM wasnt active any more, but they keep taking money anyway. Gave up waiting on the...

Resolved! Bought payg sim for the 10 pound credit offer today, but offer not available.

Topped up ten pounds and texted free 10 to 21500 but it replied saying offer not available. Please can you sort it out or give me a refund please!

Resolved! Classic PAYGO Sim and EU Roaming

I have a PAYGO Classic Sim and am trying to determine if I can use it in Spain whilst on holiday. One of the help pages it is included and one says it is not, the online chat assistant is useless and it is impossible to talk to a real person from O2....

Help

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Resolved! Top up hasn’t worked

Hi, I topped up using the app at the end of December. £10 came out my daughters bank however has not been credited to my balance.

Resolved! Friends in Netherlands not receiving my text messages

For the last two days my friends in the Netherlands are not receiving my text messages (phone calls to them work fine). It works fine to friends and family here in the UK. Is there a current issue with O2 or is there a problem with my sim card?

Resolved! Late sim arrival

I ordered a sim solely to take advantage of the 20GB for £10 offer, however the sim did not arrive until the 30th of December. Is there any way to get the promotion? The sim arrived after the 28/12/2022

Resolved! Call charges to 0300 numbers on payg sim

Just wondering if calling 0300 numbers are free when you have a payg simtia

Resolved! REWARD

I had £3 to save by the 31st December but I couldn't because it wouldn't allow me to do so. Now on the 1st of January my £3 aren't there anymore, and you try to see how much you saved during the last quarter there isn't any data

Resolved! Wrong amount of data added

Received an offer the other day for 100 mins plus 1GB data for 14 days for £1 - Texted SURFPLUS to 2424 today but no acknowledgement, unusual. Checked on MyO2 and only a 500MB credit has applied.

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