Pay As You Go
Get help and support from other community members with Pay As You Go.
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Forum Posts

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

Martin-O2 by Former Staff
  • 52532 Views
  • 79 replies
  • 2 kudos

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Marjo by Former Staff
  • 26505 Views
  • 19 replies
  • 2 kudos

acceptable card

I am trying to top up my mobile phone via your website. You say my visa debit card is unacceptable. It is current and backed by a healthy bank balance. How should I proceed?

Pamilly by Level 1: Joiner
  • 407 Views
  • 2 replies
  • 0 kudos

Resolved! Charges abroad

Hi, I was abroad last month and paid the daily charge for internet however one of the days I have been charged an extra £43 on top of that. Why is this?

Kim17 by Level 1: Joiner
  • 393 Views
  • 1 replies
  • 0 kudos

Resolved! Data allowance

I topped up my pay as you go sim last night with £10 and my 4g data only worked for 1 hour today and then stopped working. I have a message to say my balance is only 8 pound now and I have unlimited calls and unlimited texts. This isn’t how my sim us...

Becas394 by Level 1: Joiner
  • 411 Views
  • 1 replies
  • 0 kudos

Resolved! Data rollover

I spend £30 a month an I haven't got my data rollover I topped up on time like I should have another 50gb ontop of what I have I keep check on this like this is unbelievable..

Chrissy34 by Level 1: Joiner
  • 379 Views
  • 1 replies
  • 0 kudos

Resolved! o2 Rewards Missing

Hi I opted into o2 rewards yesterday morning, and then purchased a Rolling Pack. However as of today my o2 rewards balance is still showing as £0 - how long does this normally take to appear? Thanks!

Missing Top Up

Hi. I have added £25 to my pay as you go sim, via the App. However only £15 has been added to my phone. I do not have any bolt ons. I have tried speaking to O2 via live chat but have been told that they can not deal with pay as you go queries and tha...

Normski3 by Level 1: Joiner
  • 935 Views
  • 5 replies
  • 0 kudos

Resolved! Payment taken, close account,

Good day, Please close the account and any payment for the number xxxxxxxxxx which is now under EE. Name Ioana [personal details removed], address xxxxxxx. However, nothing will appear because it was moved. Also, the amount £10 was taken from my bank...

marcu by Level 1: Joiner
  • 433 Views
  • 1 replies
  • 0 kudos

Resolved! Changing email address

Hello, is it possible to change my O2 Community account email address without changing my main My02 account email address, that my Community account is connected to? Or are both one and the same? Is it possible to open up an 02 Community account with...

Anonymous by Not applicable
  • 777 Views
  • 3 replies
  • 0 kudos