Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! Sim Replacement

HI I lost my sim My Number is - xxxxxxxxxx Please send me one new sim with the same number ungently

Resolved! Pay as you go bundle - keeping Uk number

Hi, I recently moved abroad and swapped my pay monthly to pay as you go sim - bundle the £10 one. I did this as I want to keep my UK number so I was told as long as I use it once in 6 months that will be fine but I am confused with whether I have to ...

Resolved! Stolen credit

Need help asap please

Resolved! Classic PAYG - is it possible to transfer credit from one account to another?

I hope this is a simple and straightforward question with a clear answer!I have a Classic PAYG (3,2,1) account with O2. My wife also has one. I use my O2 phone only very rarely as I have another mobile on a different network. My O2 PAYG account has s...

Resolved! I have £8 credit

Hi I have £8 credit £2 short is the any way I can get some data

Resolved! Why cant I acxess adult content

I cant work out how to change my setting so I accuses adult things why is it bit working or letting me change anything

Resolved! Upgrade

Hi Since upgrading my fone xxxxxxxxxxx a few months ago I have been getting charged a extra monthly charge for a number I don't have,this is a mistake on your side as the upgrade was for the number mentioned above can you please rectify this [Mod edi...

Cannot top up

You’re website is causing me issues and will not let me log in or top up

Resolved! Which Sim - Help!

I have an Honor 8X but it is only 3G which will be phased out by end of 2024 so I am buying an HONOR X8 5G Smartphone, SIM-Free Unlocked Android Mobile Phone.Can anybody tell me which 5G O2 pay-as-you-go Sim I need? I'm 83 and confused! From the O2 w...

Resolved! How can I download a copy of my bill?

Hi, I need to download a copy of my bill with my address on it, but I could not find where to do it. I am on pay as you go Rolling plan.I simply do not have an option to download it from anywhere. I have called to support 4445 2 times but they just h...

O2

Forum Posts