Pay As You Go
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Forum Posts

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

Martin-O2 by Community Manager
  • 12359 Views
  • 50 replies
  • 2 kudos

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Marjo by Former Staff
  • 9389 Views
  • 18 replies
  • 2 kudos

Resolved! Balance still £0 after topping up

Hi, I'm hoping someone can help me understand something. Why is it that every time I top up £10 on my pay as you go, the current account balance remains at 0?

CK32 by Level 1: Joiner
  • 595 Views
  • 4 replies
  • 0 kudos

18 gb of data

I'm new to 02 From giff I bought a sim offering 18 gb of data for £10.00 yet my account shows 6 gb it also advertised roll over for 3 months yet top up date is 1 month.

Thommo66 by Level 1: Joiner
  • 505 Views
  • 1 replies
  • 0 kudos

Can't remove a bolt on

Struggling to remove a bolt on service. I do click remove bolt on then it goes on the next page and says information is not available at the moment.

Strugman by Level 1: Joiner
  • 149 Views
  • 1 replies
  • 0 kudos

Broke phone

I broke my phone how can I get a new phone I can’t travel to get one please help it’s completely cracked help

Lisa5 by Level 1: Joiner
  • 647 Views
  • 8 replies
  • 0 kudos

Data costs £3/MB Max £2/day. What does it mean?

The standard tariff for data without any Bolt-Ons, packs etc is stated as "£3/MB Max £2/day". What does it mean? Are you limited to 0.667MB each day? That would be ludicrous.Can you use as much data as you like each day? If it's < 0.667MB you are cha...

XRaySpeX by Level 1: Joiner
  • 153 Views
  • 0 replies
  • 0 kudos

Resolved! Data

Double data what do I need to text

Lisa5 by Level 1: Joiner
  • 1176 Views
  • 4 replies
  • 0 kudos

Resolved! Topping up a dual-sim US phone registered to O2 in the UK

Hi. I'm visiting family in the UK, and so bought an O2 sim. It works fine in my international Samsung A51, I received the O2 2FA text, registered it on their site... but their site won't accept a US billing address for a credit card, so I can't top i...

Pete_H by Level 1: Joiner
  • 287 Views
  • 3 replies
  • 0 kudos

new to 02

Just got my wife on to o2 with a pay as you go sim that came yesterday, she has been on EE previously but the reception round home is **** !!, anyway i put the o2 sim in her galaxy s4 and rang 4444 as instructed to top up, it would not accept her deb...

number transfer%20failure

Absolute o2 failure,After 6 of no service since i popped in new sim card and asking for my oldnumber to be transferred.Have phoned several times on the issue only to be told it has transferred.I can only make emergency calls.I cant search for any mob...

Des1 by Level 1: Joiner
  • 356 Views
  • 3 replies
  • 0 kudos

Activate Big Bundle Early

Hi, I received a text yesterday inviting me to activate my next Big Bundle early and get 5GB of data. So today I topped up but don’t know how to activate early. I’ve been trying all morning to find an answer or to speak to someone. It suits me to act...