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Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

Martin-O2 by • Former Staff
  • 51070 Views
  • 79 replies
  • 2 kudos

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Marjo by • Former Staff
  • 25692 Views
  • 19 replies
  • 2 kudos

Resolved! 10%

Why am I not receiving my full 10% back on rewards 

Annie71 by • Level 1: Joiner
  • 303 Views
  • 1 replies
  • 0 kudos

Resolved! Data

I’ve tried to get access to data and have now paid twice for the bolt on that doesn’t work.

Stuart10 by • Level 1: Joiner
  • 357 Views
  • 1 replies
  • 0 kudos

Resolved! Debt

Well I’m currently in debt with 02 by £25.52 on my phone which I didn’t know about until all my services was off but then they have the cheek to say to ring a number to pay which I can’t if my services are blocked. So I use my mates phone to try and ...

Louis6 by • Level 1: Joiner
  • 379 Views
  • 1 replies
  • 0 kudos

Resolved! Data

Hi at the moment I pay £10 per month I get unlimited text and call with 7gb data I'm just wondering if there is any chance I could Lower the text and calls for unlimited data thanks

SarahW3 by • Level 1: Joiner
  • 418 Views
  • 2 replies
  • 0 kudos

Resolved! payment card rejection

Ref: phone number xxxxxxxxxx I have been trying to top up using a master card and a visa card and when get to pay message comes up saying we cannot take your payment try a different card or try again, if not contact your bank. Please can you tell me ...

9Aevw386 by • Level 1: Joiner
  • 602 Views
  • 2 replies
  • 0 kudos

"Your cellular service has been suspended. Please contact your service provider about reconnection"

For the third time in 6 months, my O2 credit has disappeared while abroad despite not making or receiving any calls. Sometimes a voicemail has been received and not listened to. But nothing has happened that could cost me any money. Across these 3 oc...

marcofoo by • Level 1: Joiner
  • 1272 Views
  • 2 replies
  • 0 kudos

Resolved! PAYG Classic in Turkey

I'm off to Turkey for a short holiday soon. Not usually being much of a traveller I don't think I've ever used my phone from abroad before, certainly not since Brexit (though Turkey's not in the EU anyway, and I think it's outside O2's Europe zone). ...

Exazet by • Level 3: Thinker
  • 1956 Views
  • 9 replies
  • 0 kudos

Resolved! Rewards

I ordered a £20 Love to Shop voucher from my reward account. How long should I expect to wait for it? I think it was about a month ago

Sewy1 by • Level 1: Joiner
  • 366 Views
  • 1 replies
  • 0 kudos

Resolved! 5G and Pay as you go

Firstly I have unplugged and stopped using my landline! I still got classic deal of 10gb a month, nagged O2 to give me this and have kept up with prepay! I get a lot of security questions because of my number which is in format of 07895 xxxyxx !!! Th...

AztecUK by • Level 3: Thinker
  • 5993 Views
  • 1 replies
  • 0 kudos
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