Pay As You Go
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Forum Posts

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

Martin-O2 by Community Manager
  • 50 replies
  • 2 kudos

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Marjo by Former Staff
  • 18 replies
  • 2 kudos

Resolved! O2 Payngo New Sealed Number Missing

Hello, I have recently purchased a O2 pay as you go sim card with a Gold number. It was a sealed and unused packet from a reputable seller on eBay. The sim shows emergency calls only when in a phone and has the expiry date set at 20/02/2021. I rang O...

Mitzzz999 by Level 1: Joiner
  • 7 replies
  • 0 kudos

Resolved! Activating replacement sim on pay as you go

I bought a new phone and needed a replacement sim card as a smaller size sim was required. This has now been received but keeping getting 'sim registration failed'. I am on pay as you go. Can anyone advise what I should do?

MyraQ by Level 1: Joiner
  • 3 replies
  • 0 kudos

Get your PAC code when abroad

Hi all, I want to leave O2 for another network and I need to get my PAC code in order to keep my number.I texted PAC to 65075 to no avail.What's the way to do it when abroad? Émilie

EmilieM by Level 1: Joiner
  • 4 replies
  • 0 kudos

Resolved! Classic Pay As You Go

With the Classic Pay As You Go do you have to top up every so often i.e. monthly to keep the account active and not lose any existing credit? Or do you only have to top up when you run out of credit and make sure it is used at least once every 6 mont...

Frosty66 by Level 1: Joiner
  • 4 replies
  • 0 kudos

Fraud: 2 x Fraudulent Mobiles in my name

Hi Anyone know how I can escalate to the Fraud team? Two mobiles were taken out with O2 in my name and address while I was out of the country last June, I got back to the UK in Oct to see Arrears and Debt Colllection letters so immediately contacted ...

arrow1201 by Level 1: Joiner
  • 8 replies
  • 0 kudos

Phone barred

I have tried several times to get my old contract phone unbarred and it still has no service. This was an old contract through Carphone Warehouse. I was assured that it would be on by today and to ring back if it wasn’t. I can’t get through to an act...

Mel8 by Level 1: Joiner
  • 4 replies
  • 0 kudos

Resolved! Voicemail

Hi thereI can’t access my voicemails as I seem to need need a pin. I have forgotten the pin.Thank youCiara

Resolved! £10 Tariff never use Data

I have been paying £10 a month for sometime, I have loads of data left. Can I drop to £5 tariff and still use my data from previous payments?

Braddick by Level 1: Joiner
  • 1 replies
  • 0 kudos