Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! Refund

O2 cancelled within 14 days so refund £6 now

Resolved! Big bundle

How can I cancel my big bundle to calling credit

Resolved! PAYG charge

Can anybody help. I get charged 20p every two or three days, and then get the 20p credited back the very next day. Why is that?

Resolved! PAYG Roaming APN

Hi team, could you please advise is the following APN correct for PAYG, roaming in France? For both Android and iPhone, APN Name: O2 Pay & GoAPN: payandgo.o2.co.ukUsername: payandgoPassword: passwordAuthentication type: PAPAPN type: defaultAPN protoc...

Resolved! Top up

Hi, I topped up and my data has already finished why?

Resolved! Worldwide usage

Is there a pay as you go sim that I can get that will cover me for use in florida without having to get the bolt on at £6 / day

Resolved! new package

Hi Is a switch to a new package always confirmed by a text or email? Person on the phone from customer services was suggesting new package, I declined, but just want to ensure there is no miscommunication. Thanks

Resolved! Bar put on phone without consent.

Hello, I am hoping that advisors who work for o2 answer these posts and can help me. My phone is damaged (not lost and stolen) so I have put a claim forward to my insurer’s. They asked for proof of usage from my network providers which o2 have done. ...

my pay as you go number will not let me top up

I have a pay as you go mobile number in my electric gates. I need to top it up. When I ring the automated service to do this, it says "unsuccessful" every time. Any ideas?

Resolved! Esim

Im looking for esim

O2

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