Pay As You Go
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Forum Posts

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

Martin-O2 by Community Manager
  • 12443 Views
  • 50 replies
  • 2 kudos

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Marjo by Former Staff
  • 9426 Views
  • 18 replies
  • 2 kudos

IM card

Have an Xpeia Aqua 4 which not used for a while. The SIM card is advised as Not Registered? SSN xxxxxxxxxxxxx - 2017 Number xxxxxxxxxxx is there anyway I can get it to work? [mod edit: please do not post personal information on the public board. Than...

Huffo by Level 1: Joiner
  • 87 Views
  • 1 replies
  • 0 kudos

Top up

I topped up last night through the app so my bundle could renew today but it’s just said it can’t because there is only £7 not ten but a topped up £10 where could the £3 have gone

Kmcleod by Level 1: Joiner
  • 833 Views
  • 4 replies
  • 0 kudos

Resolved! Over 18

Trying to confirm my age as I’m 30 and want over 18 access. I’m on a 12 month sim only contract. Tried my monzo and hsbc card and nothing works. Help please

Paul27 by Level 1: Joiner
  • 177 Views
  • 1 replies
  • 0 kudos

Resolved! cancel auto top up

Hi, is anyone can tell me how to cancel auto top up for my PAYG sims? thanks

benny366 by Level 1: Joiner
  • 447 Views
  • 3 replies
  • 0 kudos

No service

Bought a Nokia 1.3 for my Grandma’s Xmas. Changed sims over so he could keep his old number. Was told it would take 24hrs, switched device on and off but still saying “emergency calls only” please help.

HollyD by Level 1: Joiner
  • 273 Views
  • 2 replies
  • 0 kudos

Cancel tariff

How do I cancel a tariff too start a new plan before the renewal date?

Sophie15 by Level 1: Joiner
  • 192 Views
  • 1 replies
  • 0 kudos

Balance notification says 0 balance which is not correct

I've recently switched from contract to pay as you go. I received my sim card yesterday and topped it up immediately - the money has been taken out of my account.My issue is this: every time I try to send a text I get a notification telling me that m...

Electric gates

I use an 02 pay as you go sim in my electric gates, can i request 02 not to remove it from their network due to inactivity?

Robear by Level 1: Joiner
  • 176 Views
  • 1 replies
  • 0 kudos

Huawei P20 lite no incoming outgoing calls

Good evening , purchased a P20 lite for my daughter at Christmas and a payg sim , when sim is inserted it shows 02 network id with full signal and hspa but will not dial out , when dialing the number it goes straight to answer phone.... Same happens ...

Alfee248 by Level 1: Joiner
  • 369 Views
  • 7 replies
  • 0 kudos

Resolved! Unable to add additional number to Family Bolt-on

I am trying to add an additional number (will be 5 numbers in total including owner and new one) to my Family Bolt-on, (via https://mymobile.o2.co.uk/family/manage) however it won't let me as it complains that one of the existing numbers is invalid, ...

Adino by Level 1: Joiner
  • 678 Views
  • 14 replies
  • 0 kudos