Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

can't top up

I received my O2 card today but can't top up

Resolved! Code 69

I'm unable to send a SMS text currently and I receive a message saying it can't be sent because of a code 69 error. What does this mean?

Resolved! I am being deducted credit from my pay-as-you-go account for no reason.

Hi, For the past 2-3 weeks, I have had credit deducted from my account for no apparent reason, despite not using using data, texting or calling. In fact, in the last 48 hours my mobile data has been completely disabled, I have not texted nor called a...

Top up

Hi there. I have encountered an issue in terms of making phone calls. I can contact all of the people that's in my contacts, except from one. It's asking me top up, but i have already topped up. The person who i have been trying to contact hasn't blo...

Resolved! Double data deal not activated

Hi, I joined O2 and activated my SIM before the 22nd June, so according to the deal I should have double data 14GB instead of 7GB. I received a text message saying I got the deal, but when I log in to MyO2 app it still says I only have 7GB. I called ...

Tariff

Can antell ne why I'm recommended a very high usage deal when my average is 2.5 pm, nothing lower

Resolved! Didnt get my ten pound bundle

I bought a new sim topped up ten pound and bought a bundle said the bundle went threw and today i go to use my fone and i dont have no credit or a bundle

Resolved! Tariff change

Hi! I want to change my tariff from £20 to £10, I’ve topped up my balance but tariff is not activating. please help!

Resolved! Recover old number

I have an old PAYG sim that has not been used it some time and I have recently discovered has expired. If I call the number I am getting a message saying the number is not available so it does not seem to have been reassigned to anyone yet. I have ca...

Resolved! Keep my number form not working

Hi, when I try to submit the Keep my number form to bring my number over to O2 it says Ooops something went wrong.

O2

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